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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

 xxx-xxx-xxxx (C) 

Abc@xyz.com

 

Versatile Operations Manager

Financial Analysis ~ Healthcare Management ~ Market Penetration

 

Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company.

 

Qualifications Profile

 

Ø  Strong analytical background with the ability to work independently on multiple projects. 

Ø  Possess high degree of expertise, specifically regarding account management practices including strategic partnerships, project management, financial analysis, and market penetration strategies.  

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Utilize extensive knowledge of inventory control, staff management, development of budgets, as well as purposeful communication with departments, vendors, and executive management.

Ø  Consistently focus on ensuring development of high-standard business development methodologies. 

Ø  Proven ability to adapt strong business acumen to diverse organization needs.

 

Functional Competencies

 

Ø  Play vital role in sustaining and growing business by delivering world-class customer service in consulting on and promptly responding to all order requirement issues.

Ø  Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

Ø  Review all major deliverables to ensure quality standards and client expectations are met.

Ø  Ensure that client issues are dealt with in an efficient and proactive manner.

Ø  Approve Change Orders and invoices and is responsible for payment collections.

Ø  Ensures that all processes and procedures are completed, quality standards are met, and that operations are profitable.

Ø  Keep abreast of opportunities for account growth and new business.

Ø  Communicate client goals and represent client interests to the team.

Ø  Provide regular two-way communication between client and team, to provide strong team representation and set proper client expectations.

Ø  Embrace company capabilities and service, and effectively communicate all offerings to the client.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embrace corporate culture and actively promotes and leads company initiatives.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Establish professional and trusting relationships with clients, staff, and management. 

Ø  Ensure relevant client documents are processed expeditiously to ensure excellent customer service is provided.

 

 

 

 

Professional Career Track

 

Account Manager, National Care Network                                                                                 2008-2009

 

  Successfully managed key accounts through seamless implementation of business plans.

•     Built lasting strategic partnerships with small and large clientele bases.

•     Developed and implemented communication protocols as well as company relationship building standards.

•      Acquired comprehensive understanding of workers compensation and effectively  managed care lines of business.

 

 

Risk Manager & Specialty Account Manager, Fair Pay Solutions, Inc.                                   2006-2008

 

  Effectively managed extensive projects related to product and client implementation

•     Recognized by management regarding conflict management skills.

•     Became active member of the Project Management Institute (PMI).

•     Awarded certificates of achievement in Project Planning and Project Management

 

Provider Contract Auditor, CIGNA Healthcare                                                                       2003-2006

 

  Served as liaison between Executive Management and Operations Management to effectively implement strategic initiatives.

•      Continually worked with clients to align organizational needs with product/service offerings.

 

 

 

Academic & Training Credentials

 

n M.S. - Marketing (Pending), Texas A&M university

n B.S. / B.A. C Project Management & Marketing, Colorado Technical University

n Training C Oral Communication

n Training C Project Management

n Training C Customer Relationship Management

n Training C Building and Leading Teams

n Training C Interpersonal Communication

n Training C Relationship and Team Building

n Certification C Paralegal

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

xxx-xxx-xxxx / Abc@xyz.com

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as an Account Manager and Operational Executive with specialized expertise within the healthcare industry. 

 I am skilled at providing executive level management expertise regarding comprehensive tasks including training, financial analysis, hiring and retention protocols, client support, research, and a strong background in all aspects of Business Development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  Additionally, I understand many functional aspects of organizational support from many levels and vantage points.

            My peers describe me as an exceptionally hard worker and strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

James Schram

 

 

 

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