Qualification Summary

 

Results-focused Professional specializing in Logistics eager to contribute expertise toward supporting a progressive company in optimizing operational performance. Long-respected for advanced abilities in IT, personnel management, business development, product/service knowledge, client relations and sales management. Outstanding blend of expertise in staff leadership, communication, creative problem solving, and driving projects to meet strict timelines. Excels at managing employees, fusing resources, and advancing organizational directives through innovative programs and initiatives.

Logistics / Information Technology / Sales / Information Systems / Desktop Support

Client Relations / Disaster Recovery / Software Knowledge

 

Technical competencies: Microsoft Office Products, and Outlook.

Language proficiencies: Swedish language fluency and German refresher course taken while working in Sweden

Career History

 

D.F. Young, Inc.

Logistics Specialist, 02/2006 C 03/2009

• Analyzed and coordinated the logistical functions associated with transporting General Motors vehicles to ocean carriers from Korea, South Africa, and USA.
• Utilized communication ability to devise standard operation procedures (SOPs) and resolved issues with VTIMS Error Reports.
• Defined the parameters of Cadillac BLS program focused on exporting from Sweden and generated monthly Value Added Tax books for GM Financial.
• Produced various shipping documents including C/O, B/L and invoices and generated VAT invoices after releasing vehicles.

 

National Bone Marrow Transplant Link   

Office Manager for Non-Profit Organization, 06/2005 C 02/2006

• Collaborated with the Executive Director to define and employ functions that led to greater efficiency.
• Utilized organizational abilities to track and manage documents and records.
• Secured candidates for new job openings and verified work history and past performance.
• Oriented newly hired staff to internal procedures and addressed inquiries immediately; processed new hire paperwork.

 

John Richards Homes, Inc.

Sales Assistant, 12/2003 C 07/2005

         Handled the intake and application processes for client interested in purchasing homes.

         Generated thank-you letters, follow-up letters, and postcards to prospects.

         Created interest and promoted available homes through effective marketing means including materials for visits and faxes to Realtors.

                       

Ajilon, Inc. / General Motors Corporation

Systems Administrator / Information Systems & Services Coordinator, 02/2000 C 09/2001

• Stood as a subject matter expert able to answer the questions of 200+ users.
• Exemplified skill in and knowledge of Novell 4.1 environment for Windows 95, Office 97, MS Project, MS Access, Notes 4.6, Netscape, HP printers, and specialized GM applications.
• Facilitated the movement of equipment for 200 Dealer Consulting Center users to another location.
• Offered customer service when addressing requests for IT and Voice Communications problem resolution and addressed user and training room concerns immediately.
• Enhanced the knowledge of users through effective user software training and increased personal professional development by completing Microsoft Web Development and Project Management courses.

 

 

Electronic Data Systems / General Motors, 08/1989 C 09/1999

Account Support Supervisor, OnStar Division

• Directed the professional success of a LAN/Desktop team in a Novell 3.12/NT Server Windows 95 Client environment with Office 97, MS Project, MS Access, Outlook 98, Netscape and Visio for 250 users.
• Assessed the importance of each client s concern and prioritized accordingly; handled issues including billing and staff needs.
• Gained technical insight by finishing MCSE classes in Networking Essentials, Supporting Microsoft Windows NT 4.0 Core Technologies and Administering Windows NT Server.

 

Systems Administrator/Team Leader, Global Purchasing System.

• Performed successful disaster recovery audits and developed a LAN Operation manual.
• Administered support and answered clients concerns with Novell NetWare 3.12, Windows NT, Lotus Notes 3.x and 4.x, ArcServe 6.1 and HP printers.
• Stood as the IT-expert for 120 EDS and GM customers and user of various applications including MS Office 4.2/Office 97, NT 4.x, Windows 95, MS Project, and MS Access.
• Boosted professional knowledge through completion of Netware Administration and Netware Advanced Administration courses.

 

Systems Administrator, Saab Automobile AB, Trollhättan, Sweden

• Completed the 6-month facilitating system with 3,400 users on two domains with NT3.x, 4.x and Notes Domino 4.5.x servers.

 

Team Leader, Delphi Interior Division

• Ensured 600+ end-users received sufficient support and experienced minimal downtime.
• Stood as Project Lead for the Consistent Office Environment project where contractors were needed to deploy 600+ PCs and printers.

 

Product Support Specialist, Delphi Interior Division

• Handled client concerns with Voice Communications, Microsoft Office products and DOS.
• Spearheaded a special Voice project in Vandalia, Ohio.

 

Product Support Specialist/Team Leader, World Economic & Market Analysis Group

• Directed the successful completion of projects and individual assignments of the Economic and Office System Support teams.
• Relieved the software needs for 200 users by procuring relevant applications.
• Developed long-term forecasting charts in Excel during 3-month special assignment.

 

****Additional experience as Product Support Specialist, Inland Fisher Guide Division****

Education

 

Bachelor of Arts in Economics

Oakland University                   

 

Associate Business Administration, Summa cum Laude

Oakland Community College