Yyyyyy x. yyyyyy

Bedford, TX 76021

817-925-4378

abc@xyz.com

Social Security Number:

Citizenship: United States of America

Highest Grade:  GS-303-05

 

Vacancy Announcement: 090710FCIP

 

 

CORE COMPETENCIES

 

Program Management, Program Management Analysis, Administration, Operations, Information Management Systems, Database Administration, Data Generation, Project Administration, Quality Management, Systems/Process Development, Policy/Procedure Development, Organizational Structuring, Regulatory/ Procedural Compliance, Human Resource Management, Staffing, Training, Interviews, ,Strategic Business Planning, Public Relations, Consulting, Records Maintenance, Research, Data Collection, Problem Identification, Problem Resolution, Solution Development, Workflow Organization, Workflow Management, Oral Communication, Written Communication, Office Administrative, Executive Support, Document Maintenance, Calendar Management, Travel Arrangements, Appointment Scheduling, Interview Manual/Handbook Development, File Management.

 

PROFESSIONAL EXPERIENCE

 

05-29-07-Present

Program Assistant, GS-303-05

General Services Administration, Public Buildings Service

Portfolio Management Division

City/State (or address if provided)

Hours per Week: 40

Salary:  $32,225/year

Supervisor: Lynda Audas Phone:  817-978-7162 May Contact:  Yes

Efficiently support Director and staff of Portfolio Management Division in a wide variety of administrative duties in support of the Public Buildings Service Program. Responsible for the preparation of a broad range of documentation, including Congressional correspondence, letters, fact sheets, and spread sheets.  Actively collaborate with Administrative Specialist in the development of up-to-date Administrative Handbook and numerous sample documents; administrative assistants utilize this manual, ensuring regulatory compliance and consistency. Efficiently receive all documents, determine required action, acquired signatures, applicable communication and appropriate coordination.

 

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Kathryn Ann Wilemon                                                Page 2 of 7

 

Responsible for maintaining suspense files, effectively ensuring prompt and accurate response. Successfully review correspondence and documentation to ensure accuracy and compliance with internal office procedures and regulations. Oversee extensive division filling operations, including personnel records, correspondence, program data, time/attendance logs, and travel records for 34 associates.  Proficiently establish tracking controls, ensuring timeliness of PBS administrative actions and completion of related documentation.  Actively attend and contribute to senior management staff meetings, preparing final staff notes for permanent record.  Actively coordinate activities with PBS offices and staff, involving the preparation and timely completion of administrative documents.  Consistently assist managers, supervisors and administrative staff with administrative issues, ensuring accuracy and efficiency.  Efficiently collect and organize a wide variety of data, forms and documentation for compiling and finalizing documents. Spearhead all calendar management, travel arrangements, meeting coordination and interview scheduling on behalf of Portfolio Director.    Serve as Point of Contact for the PBS Events Calendar, IT equipment requests and property custodian for the Division; and as E-2 travel arranger.  Work with the regional Barcode Team to Barcode/Scan all furniture, equipment, artwork, and other equipment on 11th and 12th floors. Collaborate with Director in providing advice on all administrative related matters.  Participate in administrative briefings, meetings, teleconferences, and attend all applicable training, effectively providing administrative expertise and guidance on all procedures, processes and techniques.

 

05/29/07-03/17/08

Program Assistant

PBS:  Portfolio Management/Development & Customer Service

City, State

Salary:

Hours per week:

Supervisor:  Casey Bowen  Phone: 817-978-2751    May Contact:  Yes

Supervisor:  Charlie Hart  Phone: 817-978-4192                   May Contact:  Yes

Supervisor:  Matt Madison  Phone: 817-978-3875     May Contact:  Yes

Actively supported the Directors and staff of 75 associates in managing a broad scope of administrative operations, from tracking time-cards and attendance for 76 employees to document development, maintaining calendar/schedules and making travel arrangements. Efficiently prepare written evaluation of existing MEO job description for GS-5 Administrative Assistant, currently supporting 75 associates and 3 division directors.  Responsible for the preparation of similar assessment for the Property Development Division, resulting in clarified work-hours and job description to adequately support 47 associates.  Completed both evaluations with meticulous attention to detail in assessing and evaluating time allotments and man power necessary for task completion. Examining MEO Officials determined that the workload required additional administrative duties and additional personnel.  Assisted in the hiring process for additional administrative assistant was hired to support Property Development Division as a direct result of MEO evaluation. Effectively trained two new administrative assistants on behalf of Property Development Division, in all aspects of administrative operations within job descriptions. Supervised the trained and development of student co-op to support full-time administrative personnel.

 

 

 

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Kathryn Ann Wilemon                                                Page 3 of 7

 

 

9/2006-3/17/2007

File Clerk

Freeman Toyota

Hurst, Texas

Salary: $9.00 USD/Hour

Hours per week: 30

Supervisor: Don Wheeler Phone: 817-287-5200       May Contact:  Yes

Consistently ensured delivery of quality customer service vital to sustaining and growing clientele base. Efficiently reorganized and updated large filing system, eliminating an enormous backlog of existing files. Reorganization resulted backlog elimination, allowing new and incoming files to be handled in a timely and efficient manner. Responsible for finalizing customers auto repair tickets. 

 

 

11/1999-9/2006

Professional Singer

Self-Employed

New York City, NY

Hours per Week:
Salary:
Supervisor: None

Consistently provided engaging entertainment for a wide range of audiences across New York City.

 

 

8/2000-8/2001

Student Liaison

Rutgers University

City/State (or address if provided)

Hours per Week:
Salary:

Supervisor:  Dr. Kathleen Lynch  Phone: 732-932-8074 May Contact:  Yes

Facilitated productive communication and professional relationships between students and professors at Rutgers University. Effectively created an innovative student file-management system using Microsoft Word & Outlook Express.  Actively tracked computer science courses taken by the students, fielded communication between student and professor regarding course material, completion dates, questions, and problems. Consistently notified appropriate department to award certificates upon successful course completion.

 

 

 

 

 

 

 

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Kathryn Ann Wilemon                                                Page 4 of 7

 

 

8/1995-11/1999

Agent: Cargo Operations

World Wide Flight Services

Newark, New Jersey

Salary: $16.00 USD/Hour

Hours per Week: 40-45

Supervisor: Tricia Kearney  Phone: 973-961-4000  May Contact:  Yes

Spearhead a broad range of employee supervision and development functions for 12-member staff, including making work schedules, tracking work time, and staff training.  Effectively scheduled and conducted innovative training courses to both new and used staff.  Authored detailed training manual describing job requirements of American Airlines cargo agents.  Proficiently prepared tables, illustrations, and various instructions utilizing extensive knowledge of Microsoft Word and Publisher, while also maintaining detailed suspense files for employee training.  Efficiently tracked training requirement compliance of the cargo agents of both companies in daily operations.  Served as liaison between outsource company and the American Airlines Cargo Chief.   Function as member of the Vice-President s Security Consortium at Newark International Airport as representative for World Wide Flight Services.

 

 

3/1987-8/1995

Agent: Cargo Operations

American Airlines

Newark, New Jersey

Salary: $44,000 USD/Year

Hours per week: 40

Supervisor: Gary Masucci   Phone: 973-961-4601  May Contact:  Yes

Actively maintained an innovative system designed to receive, classify, route, and track shipments for cargo operation of a major airline. Effectively monitored an intricate inventory system, efficiently tracking shipments accepted, warehoused, dispatched and delivered.  Consistently ensured system operated within full policy and procedure compliance.  Responsible for processed documents of varying complexity, as required for shipment hazardous material cargo. Spearheaded data input operations via SABRE system, an airline industry specific computer system for retrieval of extensive travel oriented data. Responsible for planning weight and load type of cargo shipments for each flight, in accordance with policy and regulations. Successfully completed two day, in-depth course on Dangerous Goods and their safe transport and handling.  Recipient of documentation certifying ability to ensure correct procedures on all hazardous material operations.

 

 

 

 

 

 

 

 

 

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Kathryn Ann Wilemon                                                Page 5 of 7

 

 

4/1984-3/1987

Agent: Cargo Operations

American Airlines

DFW Airport, Texas

Salary: $38,000 USD/Year

Hours per week: 40

Supervisor: Name Phone: xxx-xxx-xxxx       May Contact:  Unknown

Responsible for handle a broad range of shipping operations, form receiving shipments and determining routing to classification, rates and tariffs.  Actively prepared domestic and international documents necessary for shipment of hazardous materials.  Efficiently maintained extensive inventory and detailed records of shipments accepted, warehoused, dispatched, and delivered. Responsible for accurately inputting data via the American Airlines SABRE system.  Successfully prepared and hand-delivered cargo load information and documentation to lead flight attendant on outgoing international flights.  Served as Representative, responsible for meeting incoming international flights to received cargo documents from flight attendant.  Consistently reviewed and presented those documents for clearance with U.S. Customs.

 

 

5/1981-4/1984

General Sales Reservationist

American Airlines

Southern Reservations Office

City/State (or address if provided)

Salary: $30,000/Year

Hours per week: 40-50

Supervisor: Judith Boorman  Phone: Unknown         May Contact:  No

Served in the Customer Sales Division, actively providing schedule and fare information to clientele.

Sharp business acumen and experienced in managing broad scope of operations, from booking flights and making special arrangements to provided entertainment and recreation information. Utilized extensive technical knowledge in handling all booking operations; used SABRE, an industry specific system for retrieval of extensive travel oriented data.  Successfully completed the following training and service courses, Flagship Department specialized service to travel agencies, American Advantage Program-Support Department, customer service upgrade, and terminal service procedures.  Received citations 6 times for Professional Sales Agent of the day.  Consistently closed 80% of incoming calls with a sale/confirmed reservation.

 

 

 

 

 

 

 

 

 

 

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Kathryn Ann Wilemon                                                Page 6 of 7

 

3/1977-5/1981

Assistant Manager

Mr. Beef Restaurants, Foods Unlimited Inc.

Ft. Worth, Texas, US

Salary: $12.00 USD/Hour

Hours per week: 40-50

Supervisor: Pat Shelton Phone: 817-991-7643          May Contact:  No

Actively assist in all management operations for small restaurant, from light bookkeeping and balancing register receipts against cash received to tracking/resolving inventory discrepancies and supply purchasing. Effectively hired, trained and directed staff and actively collaborated in Human Resource operation functions such as planning work schedules, tracking attendance, evaluating performance, preparing payroll, and providing guidance/mentoring.

 

2/1974-3/1977

Secretary to Chief of Office Group

IRS, Collection Division

Ft. Worth, Texas

Grade Level:  0318, GS-04/07

Salary:  $9,978/Year

Hours per week: 40

Supervisor: David Rainey Phone: Unknown   May Contact:  No

Responsible for consolidating field reports, maintaining high-volume executive calendar, handling travel arrangements, and managing filing operations.  Efficiently fielded telephone calls, routing customers to appropriate parties, while directly handling as many inquiries as possible.  Consistently attended weekly staff meetings, responsible for drafting meeting notes and final form distribution.  Serving as Submission Liaison for field reports on behalf of management, effectively reviewed, edited and consolidated field reports, as well as analyzing and preparing written data summaries.  Actively submitted reports to upper management for review and action. Proficiently prepared manuals, correspondence, reports and presentations in support of overall company objectives.

 

2/1973-2/1974

Secretary to BDP Chief, DHEW, SSA, BDP

Grade Level:  0318, GS-03 or GS-04

SSA, Bureau of Data Processing

Dallas Federal Building

Dallas, Texas

Salary: $8000/Year

Hours per week: 40

Supervisor: Stan Friedman Phone: Unknown            May Contact:  No

Effectively supervised a broad range of administrative duties, including routing incoming calls, managing executive calendar and file maintenance to drafting correspondence, developing forms and handling all receptionist functions. Successfully created and maintained inter-departmental filing system on behalf of management. Efficiently scheduled office equipment maintenance and repair, ensuring consistently high performance levels.  Actively served as both timekeeper and payroll clerk, while also analyzing documents, determining further action, and monitoring suspense files.

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Kathryn Ann Wilemon                                                Page 7 of 7

 

EDUCATION

 

Rutgers University 

Bachelor's Degree

Psychology

6/1994

GPA: 4.0

Credits earned: 39 Semester Hours 

Dean's List

 

University of Texas at Arlington 

Some College Coursework Completed

Psychology /Business Management 

6/1976 

Credits earned: 12 Semester Hours

 

Tarrant County Junior College 

Some College Coursework Completed

Psychology/Business Management

6/1975 

Credits earned: 57 Semester Hours 

GPA: 3.7

 

Oklahoma Baptist University 

Some College Coursework Completed

Music/Psychology

6/1973 

Credits earned: 12 Semester Hours 

 

Southwest High School 

High School Diploma

6/1972

 

CERTIFICATIONS/CREDENTIALS

 

Detail-Business Performance Div., PBS, GSA: 1/1/09-5/5/09

Detail-Real Estate Division, PBS, GSA: 5/29/09-9/30/09

 

TECHNICAL SKILLS

 

Proficient in Microsoft Office Suite, including Word, Publisher, Excel, and Power Point.

Skilled in ETAMS, SAM, PEGASYS, STAR, and FMIS applications.

Highly proficient in the American Airlines SABRE software system. 

Type 50-60 wpm. 

 

 

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