yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

results-driven leader eager to contribute strong operations, management, customer relations, human resource, communication and team building skills toward actively supporting the employer in optimizing operational and p&l performance.

career profile

ø  over ten years of highly successful business background.

ø  skilled in all facets of operational management in competitive day spa sector.

ø  expertise in identification/resolution of customer issues/problems.

ø  outstanding strategic planner and forecaster.

ø  adept in all facets of daily scheduling, planning and supervision.

ø  effectively manage up to 70 staff personnel.

ø  knowledgeable in delivery of exceptional customer service.

ø  proven leader of highly efficient teams.

ø  facilitate training and employee development.

ø  highly effective project manager with strong knowledge of p&l, payroll, cash flow, benefits, inventory and facility maintenance.

ø  record of progression to assignments of increasing authority and responsibility.

ø  strong entrepreneurial and management abilities.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications.

ø  college-level accounting training.

ø  certified massage therapist.

ø  cpr and first aid certified.

 

professional experience

burke williams day spa                                                                                                            2003 - present

operations manager (2008-present)

       promoted to develop monthly p&l loss projections based on previous months/last year sales.

       formulated sales goals, payroll and expense budgets.

       launched staffing standards for effective guest coverage.

       update daily revenue reports.

       administer facility payroll.

       manage cash flow including deposits, balancing cash, credit cards, checks and gift cards.

       orchestrate workmen's compensation claims.

       oversee wellness program.

       facilitate employee enrollment in insurance including medical, dental, vision, 401(k) plans and aflac.

       track facility inventory of all retail, products and linens.

       achieve facility maintenance in timely manner and within budget.

       inititated standards/objectives for other facilities to lower costs, increase revenue, decrease workman s compensation and lower turnover rate.

       established monthly incentive/bonus plans for management and staff.

 

customer service manager (2007-2008)

       advanced to oversee facility appearance and ensure amenities/products were available to guests.

       managed staff of 20-30 employees. 

       drove training/development of new/current staff including front desk, concierge and spa attendants.

       attained organizational  standards and expectations.

       resolved all guest issues on a consistent basis.

       delivered highest single month sales revenues for memberships company-wide. 

 

 

 

yyyyyy x. yyyyyy

page two

 

 

operations manager (2004-2007)

       tasked to develop monthly profit and loss projections based on previous months/last year sales.

       developed facility sales goals, payroll and expense budgets.

       inititated staffing standards to ensure employee avalibiltiy for guests.

       modernized daily revenue reports.

       issued facility payroll.

       administered cash flow including deposits, balancing cash, credit cards, checks and gift cards.

       orchestrated workmen's compensation claims.

       championed wellness program.

       increased employee enrollment in insurance including medical, dental, vision, 401(k) plans and aflac.

       tracked facility inventory of all retail, products and linens.

       directed facility maintenance in timely manner and within budget.

       set standards/objectives for other facilities to lower costs, increase revenue, decrease workman s compensation and lower turnover rate.

       inititated monthly incentive/bonus plans for management and staff.

 

massage manager (2003-2004)

       hired to recruit, train and supervise staff of up to 70 therapists.

       controlled and coordinated staff schedules.

       resolved all guest issues on a timely basis.

       spearheaded facility wellness program including hosting numerous classes and staff training.

       developed continuing education process.

       attained stringent facility and massage department standards.

       designated for college program advisory board.

 

education

bryman college, anaheim, ca

certified massage therapist, 2002

 

college of the canyons, valencia, ca

accounting studies

 

 

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over ten years of highly successful business management background with an outstanding record of promotion.  to complement this background, i possess demonstrated expertise in p&l, financial control, staff development/supervision, benefits, customer relations and strategic planning, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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