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yyyyyy x. yyyyyy
10417 round hill rd. • spotsylvania, va 22551
xxx-xxx-xxxx • abc@xyz.com
solutions-focused technology generalist eager to contribute talents in network management/ administration and telecom systems toward supporting the employer in maximizing performance.
profile
cisco-certified professional offering solid and progressive management-level telecommunications experience, including experience within network management, data administration and technology support capacities. in depth experience in client-focused industries focused on delivering world class customer service. proven track record of solving complex telephony and technology issues, while delivering quality support services. extensive voip and analog telephony integration experience, including nec 2400 imx pbx, cisco call manager, and avaya one-x across 4 buildings. background as facilities department interim manager, responsible for establishing and managing facilities inventory database for optimal space allocation. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. dynamic communication, decision-making, analysis, and relationship management skills.
professional experience
telecommunications specialist time warner cable 1999-2008
- substantially enhanced performance of operations and 600+ employees across 4 facilities by strategically planning, driving and supporting nec pbx and cisco voip systems migration to avaya system.
- tasked with the management of all cell phone and pager communications for 800+ employees across numerous locations nationwide.
- successfully provide preventative maintenance and troubleshooting support for the tandberg vtc video conferencing network and 24x7 network operations center.
- efficiently provide support for all integrated audiovisual systems and ancillary equipment including nec, amx, extron, gentner, clearone.
- engineered innovative applications and integrations, including voicemail dial trees, in progress call recording , automated call distributions, and report generation.
- successfully provided engineering and support expertise on avvid solution deployment and operation.
- serve as administrator for the successful coordination and implementation of multi-departmental moves.
senior field engineer vision communications services 1991-1999
- actively served as lead technician in the installation of nec key and pbx systems.
- consistently provided engineering support to field personnel/customers, remote maintenance to pbx/voice mail systems and troubleshooting of various systems.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
senior technician star data com 1989-1991
technician henkle & mccoy 1986-1989
professional education
bachelors of science in information systems strayer university present
tandberg video conferencing; tandberg certified technical associate (mxp) 2006
tandberg management suite; tandberg certified tms specialist 2006
cisco ip telephony certification 2003
cisco unity system engineer certification 2003
network + certification 2001
a+ certification 2000
technical proficiencies
pbx systems: voice mail systems:
neax 2000 ivs active voice repartee
neax 2400 ims (sim, img, mmg, rds, mds hds) nec ad120 w/unified messaging
neax 2400 ics (imgx, imgxh, imx) cisco unity w/unified messaging
cisco call manager avaya modular messaging
avaya one-x
yyyyyy x. yyyyyy
10417 round hill rd. • spotsylvania, va 22551
xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a management-level telecommunication capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include experience in telecommunication operations, network management, data administration, and technology support. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, decision-making, analysis, and relationship management skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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