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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

career objective                              

results-driven sdlc project manager eager to contribute sharp business acumen, strategic planning, and technical skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer 12 years of progressive system development life cycle experience, with expertise in project management, business analysis, product testing, problem resolution, and product marketing

ø  demonstrated ability to assess and respond to client-specific needs; conduct business process, cost / benefit, and system implementation analyses

ø  expertly design, implement, modify, document, and troubleshoot complex technological solutions and processes

ø  facilitate communication with clients and hold joint application development sessions; provide design summaries, project plans, and progress reports from throughout entire process to ensure alignment with business and technical objectives

ø  solid record of building, training, and leading top performing on-site and remote support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  direct quality assurance efforts and user acceptance testing; extensive background in regression, performance, load, integration, and specific functionality testing

ø  depth of knowledge in the healthcare management, insurance, accounting, and human resources arenas

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

 

~ technical proficiencies ~

ms office ~ ms project server ~ visio ~ frontpage ~ lotus notes ~ remedy ~ html ~ winrunner ~ fogbugz ~

pvcs tracker ~ microstrategy ~ sql ~ mercury quality center ~ bugzilla ~ quickbooks ~ jd edwards

professional experience                

bank of the west, los angeles, ca                                                                                                       6/08 c present

business systems analyst consultant (contract)

  • returned to financial institution to customize and implement peoplesoft manager self service module in line with user needs; document requirements, determine application functionality, design reports and processes, execute configuration, plan all testing, and prepare product for deployment to production
  • generate functionality matrix, entity relationship diagrams, functional decomposition diagrams, business process modeling, and workflow charts; additionally prepare all procedural, communications, and implementation plans
  • employ test director to create test scripts and cases, direct system testing and parallel processing, coordinate testing for 400 users in multiple offices, analyze results, and address outstanding issues
  • train all levels of personnel on proper use of module and provide assistance as needed

 

plan data management, new york, ny                                                                                                   8/06 c 6/08

senior product manager / business analyst

  • successfully steered comprehensive product development cycle for numerous lines of business within the healthcare industry; teamed with offshore development teams to drive products from inception through release
  • conducted in-depth client interviews to define business requirements and effectively customize software; responded to rfps, led cross-functional jad sessions, delivered on-site consultations, and provided employee training
  • produced prioritized task lists, determined resource allocations, delegated responsibilities, and facilitated on-time delivery; provided status updates throughout process
  • formulated and documented project integration and implementation plans, specifications, data flow diagrams, data dictionary, responsibility matrices, mapping spreadsheets, user guides, installation instructions, database setup, and client-specific configurations
  • oversaw uat and staging, investigated reported bugs, isolated causes, and ensured resolution

 

page 1 of 2


yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2

 

bank of the west, los angeles, ca                                                                                                       9/05 c 7/06

business systems analyst consultant (contract)

  • documented requirements and recommendations following detailed systems assessment in conjunction with end-users and business units; provided executive-level design summary and anticipated potential issues
  • applied strong technical and organizational skills toward creating custom reports and processes, configuring product, planning and directing system testing and parallel processing efforts, overseeing uat, and tracking and resolving defects
  • authored and conducted employee training sessions 

 

ct corporation system, new york, ny                                                                                                   3/05 c 5/05

quality assurance consultant (contract)

  • played integral role in unit, integration, system, and regression testing process; created customized test cases and procedural documentation, maintained plans for ongoing application fixes and enhancements, identified anticipated results, and communicated findings to qa manager, project manager, and developers

 

verizon, new york, ny                                                                                                                         1/05 c 3/05

business analyst consultant (contract)

  • worked closely with clients to define project requirements and identify impacts upon platforms; coordinated development, testing, and deployment to production

 

christie's, houston, tx                                                                                                                          9/03 c 1/04

business analyst consultant (contract)

  • effectively evaluated existing client correspondent operations for major redesign and global standardization effort; gathered and analyzed all data stored in incoming and outgoing correspondence
  • documented best practices, completed data mapping exercise to demonstrate correlation between newly designed forms and database fields, and partnered with development, marketing, and legal teams, as well as geographically dispersed business users

 

ct corporation system, new york, ny                                                                                                   3/99 c 7/03

business analyst

  • provided excellent customer support; oversaw development and implementation to ensure individual client needs were met
  • compiled, analyzed, and reported on complex product data to improve product development, project delivery, and workflow through identification of product user patterns and use of technological solutions

 

paine webber, weehawken, nj                                                                                                 2/97 c 3/99

business analyst

  • proficiently managed full cycle development of application features in line with client specifications, created financial planning software interfaces, and coordinated quality assurance efforts  

education                                           

baruch college c the city university of new york, new york, ny                                                            1996

bachelor of business administration in computer information systems


 

yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a project manager capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of system development life cycle experience, with a solid record of managing projects from inception through client signoff.  i excel at evaluating business operations to develop, implement, document, test, and deploy highly effective improvement strategies and technological solutions.  my exceptional communication and technical skills have consistently proven instrumental to my success at completing projects on time and achieving outstanding levels of customer satisfaction.  to complement this background, i hold a bba in computer information systems.

 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

bhoomi duggal

 

 

 

 

 


 

yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting project manager position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic organizational, problem-solving, and customer service skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

bhoomi duggal

 

 

 

 

 

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