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(xxx-xxx-xxxx

abc@xyz.com

 

objective

dynamic information technology services executive eager to contribute expertise in steering operations, driving business growth, directing projects and building top-performing teams in maximizing profitability.

 

career profile

ø  b.s. management information systems.

ø  upcoming mba.

ø  over 18 years of career background in all facets of information technology management.

ø  experience in strategic planning, process improvement and project management.

ø  career built with major firms and industry leaders.

ø  expertise in team development/leadership and implementation of advanced it systems/applications.

ø  spearhead system design, web/cross platform integration, data security and disaster recovery.

ø  leader in critical initiatives for web initiatives and e-business.

ø  proven capacity to effectively develop functional and technical specifications.

ø  deliver exceptional technical guidance/support for large-scale environments.

ø  initiatives have made significant positive impact on bottom-line performance.

ø  demonstrated needs analysis, problem identification and solution skill sets.

ø  record of progression to managerial assignments of increasing authority and responsibility.

ø  coordinate new technology, strategic planning and alignment of it with organizational objectives.

ø  outstanding communications and interfacing capacity.

ø  notable in efficiency advocacy, strategic planning and increasing roi.

 

professional experience

trustmark insurance c ngs american division                                                                                 1997 c2008

regional cio - vp of information technology

• recruited to direct project managers, project leaders, business analysts, developers, network administrators and support personnel while reporting directly to ceo.
• oversaw web applications, electronic data interchange and eligibility.
• managed finance, technical support and benefits/payroll.
• facilitated systems, claim processing, recruitment and vendor relations.
• planned and executed seven-figure budget, performance reviews and it procurement.
• captured $1.5mm by partnering with sales team to develop/promote new web-based product.
• expanded sales inquiries 200% through development of new marketing website.
• implemented a web-based eligibility system for clients with real-time access to system data.
• above project has played significant role in retaining client base.
• spearheaded project to provide remote access to clients utilized successfully by 80% of clients.
• saved over $200,000 in annual labor costs.
• orchestrated development of member self-service and provider self-service websites that increased web inquires to more than 75,000 monthly and reducing call volume over 20%, saving hundreds of thousands of dollars in labor costs.
• lowered print/mail costs by $2,400,000 over a three-year period with systematic approach to outsourcing and electronic communications.
• produced 12% increase in productivity.
• restructured phone system to advanced call routing and system integration status. 

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• effectively negotiated hardware, software and maintenance discounts with vendors delivering up to $500,000 in cost savings.
• championed automated process lowering labor costs 28% and saving nearly $4mm.
• drove completion of successful auto-adjudication system which processes 28% of volume automatically with no human intervention. 
• saved over $1.2mm through direct connections with provider networks.
• oversaw development team in hipaa edi initiative supporting electronic data exchange in 834, 835, 837, 270, 271, 276, 277 and 997 formats and saving significant amounts of processing time.
• slashed claim turn-around time by over 50%, key to achieving department of labor (dol) standards.
• designated as security official/disaster recovery leader for sas70, iso, sox and hipaa compliance requirements.

 

 

earlier background

prior to 1997, served as software systems director, megasoft; data processing; manager, medical data management; systems analyst/project leader, d arcy masius benton & bowles; and programmer/analyst, saratoga hospital.  in these assignments, built outstanding software development, programming, systems management and problem-solving skill sets.           

 

 

education

franklin university, columbus, oh

vantage mba, expected graduation date

 

wayne state university, detroit, mi

bs, mis, 1992

 

 

certifications

project management institute

project management professional (pmp) certification, 2006

 

 

 

professional affiliations

ibm iseries user group member

workgroup for edi (wedi)

ansi x12n committee member, 1998-1999

project management institute member