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Yyyyyy x. yyyyyy
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Core Competencies
Administrative Operations, Office
Administration, Executive Support, Administrative Assistance, Secretarial,
Clerical, Legal, Public Service, Customer Service, Communications,
Interpersonal Relations, Project Management, Reporting, Records Management, Inventory
Control, Strategic Planning, Scheduling, Staff Training and Supervision,
Workflow Planning/Assignment, Multi-Tasking, Time Management, Organization,
Detail Orientation, Quality Assurance, Office Technologies/Automation, Help
Desk/Technical Support
Experience
November 2008- Present
Prometric
Columbia, MD
Hours per Week: 45-48
Salary:
Supervisor: Confidential; Phone: N/A; Permission to Contact: No
Administrative Manager
Ensure delivery of quality, client-focused services in driving center operations for global provider of IT credentialing services including testing and assessment. Effectively manage candidate registrations and monitor sessions to ensure testing integrity/security. Efficiently maintain inventory of supplies and test materials to meet real and projected stock requirements.
Provide timely filing of center problem reports. Capitalize on Global Help Desk technical support services as well as Operations Management support services to maximize productivity, efficiency and quality of administrative operations.
July 2005- November 2008
Maximus WOTC Program
Columbia, MD
Hours per Week: 40
Salary:
Supervisor: Michele Tillman; Phone: Permission to Contact: Yes
Office Assistant/Customer Service Representative
Productively supported general business operations through comprehensive office assistance and customer servicing. Contributed subject matter expertise as well as dynamic communication and leadership skills toward delivering new hire training in application procedures and policies. Efficiently processed tax credit applications for multiple organizations to meet critical timelines. Oversaw high-volume mail processing.
Page 1 of 3
Christine Ngo Bikoi Page 2 of 3
August 2004-October 2006
Batz & Weiner Family Dentistry
Laurel, MD
Hours per Week: 40
Salary:
Supervisor: Dr. Shah; Phone: Permission to Contact: Yes
Dental Assistant
Demonstrated strong public relation skills in preparing patients for consults and procedures as well as providing post-operative instructions. Ensured compliance with health and safety standards in setting up and handling operating room equipment, instruments and supplies. Assisted General Dentists with complex procedures.
November 2003-June 2004
Law Office, Attorney Bilong
Yaounde, Cameroon
Hours per Week: 40
Salary: N/A
Supervisor: Mr. Bilong; Phone: N/A; Permission to Contact: N/A
Executive Secretary/Customer Service Representative
Played key role in maximizing business operations by providing wide range of administrative services and executive support for busy law practice. Efficiently reviewed and prepared charts for court. Proficiently set appointments and prepared detailed agendas.
January 2000-June 2002
Home Services Company
Yaounde, Cameroon
Hours per Week: 40
Salary: N/A
Supervisor: N/A; Phone: N/A; Permission to Contact: N/A
Manager
Conducted job applicant interviews to identify and secure top candidates. Strategically planned and coordinated employee assignments to optimize use of resources in meeting operational goals. Drove business growth by actively promoting superior public relations.
Education
University of Yaounde II, Cameroon
Degree: Masters in Business Law
Earned: 2003
GPA: 3.85/4.0 scale
Credits Earned: 35
University of Yaounde II, Cameroon
Degree: Bachelors in Private Law
Earned: 1999
GPA: 3.87/4.0 scale
Credits Earned: 124
Christine Ngo Bikoi Page 3 of 3
Specialized Training/Certifications
Criminal Justice and Office Technology, Howard Community College; 2004-2006
English Language, American Language Center, Yaounde, Cameroon; 2002
Awards/Honors
Employee of the Month, Maximus; February 2008
Technical Proficiencies
Microsoft Office (Word, Excel, Power Point); Windows 95, 98 and XP; Internet, Help Desk Concept
Languages
Fluent in English, French, Bassa
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