career objective                              

seasoned, results-driven operational management specialist eager to contribute sharp business acumen, strategic planning, and team-building skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer numerous years of operational management experience with expertise in business analysis, budgeting, strategic planning, six sigma methodologies, customer service, and staff development

ø  proven record of increasing productivity, efficiency, and customer satisfaction in highly competitive, constantly evolving industries; ability to quickly adapt to diverse corporate cultures

ø  expertly develop and implement aggressive resource planning programs including utilization, organizational management, process improvements, employee development and restructuring, productivity yields, and contract negotiation

ø  perform administrative functions, manage multi-million dollar budgets, oversee reporting, execute full-scale human resources responsibilities, and ensure compliance with osha guidelines

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; demonstrated success turning around, training, and leading top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills; experience in union labor relations

ø  possess strong analytical and problem-solving skills and excellent written and verbal communication skills; ability to assess and respond to client-specific needs

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

epic systems (formally poorman-douglas), beaverton, or                                                                     1999 c 2008

operations manager (2005 c 2008)

mail center manager (1999 c 2005)

• successfully steered all aspects of production services including planning, hr and staff development, resource allocation, quality assurance, and management of a $2 million budget; consistently attained profitability and improved productivity
• effectively overhauled underperforming department and executed extensive staffing efforts, introduced process improvements, established cost controls, and supervised daily operations
• achieved 42% increase in pieces per hour as mail center manager; further boosted productivity by 27% as operations manager
• reduced overall costs by 18% while improving six sigma quality index from 4.5 to 5.3

 

united parcel service, portland, or                                                                                                       1979 c 1998

operations coordinator (1996 c 1998)

lead hub supervisor (1993 c 1996)

industrial engineering supervisor (1992 c 1993)

full time operations supervisor (1986 c 1991)

package driver (1985)

part time hub supervisor (1979 c 1984)

• in recognition of outstanding performance, steadily progressed within ups to attain position entrusted with financial planning, operational management, hr responsibilities, union labor panel negotiations, and business analysis and improvement
• selected to contribute to new ups facility planning and implementation of highly successful, district-wide three day select service plan
• worked closely with management team to reduce osha injury costs by 74%, saving $338,000; led operation to gain #1 performance ranking

education                                           

warner pacific college, portland, or                                                                                    anticipated graduation 2009

studies toward b.s. in business management

 

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dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include more than 25 years of progressive experience evaluating business operations to develop and implement highly effective improvement strategies.  i excel at quickly identifying and addressing client-specific needs.  i have a demonstrated history of revamping underperforming companies by creating solutions that save millions of dollars.  i have effectively applied my skills and knowledge toward business organization, restructuring, procedural overhauls, contract negotiation, human resources management, and process improvements, among other disciplines.  to complement this background, i am currently working toward my degree in business management.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy