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yyyyyy x. yyyyyy                                                     0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

objective

solutions-focused information technology professional eager to contribute expertise as well as strong technical knowledge and hands-on skills in a challenging system administrator/network support technician role actively supporting a progressive organization in maximizing performance.

 

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career profile

ø  diploma in computer science.

ø  over 15 years of relevant technical experience.

ø  microsoft certified systems engineer.

ø  mcsa, ms windows xp professional, network + and a+ certifications.

ø  outstanding user service capabilities.

ø  expertise in database implementation, configuration, administration and troubleshooting of advanced systems.

ø  proficient in hardware, software, databases, backups, storage, email and architecture.

ø  strong focus on exceptional quality and meeting client objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  strong evaluative, assessment and diagnostic capacity.

ø  adept at aligning it contributions with organizational objectives.

ø  contributor in increasing efficiency and proficiency in business operations.

ø  well-organized multi-tasker with strong detail orientation.

ø  enthusiastic team player.

 

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technology skills

microsoft windows 95/98, nt, 2000, xp, vista, nt server, server 2003, exchange 2003, mac os2, tcp/ip, ipx/spx, dc9000, olympus datacard printer, hubs, routers, dsl, hubs, router, dsl modems, scsi devices, scanners and printers.

 

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professional certification

microsoft certified systems engineer 2008, microsoft windows xp professional, mcsa 2003, mcse 2003, mcsa 2003 messaging (exchange server 2003), network +, a+.

 

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professional experience

liquid media, new hyde park, ny                                                                                                  2006 - 2008

system administrator

       delivered network engineering and onsite technical support to network systems.

       successfully backed-up over 100 data gigabytes.

       performed network troubleshooting and problem resolution for multiple clients.

       employed microsoft proxy server to provide internet connectivity for 75 end users.

       interacted with engineering staff to troublesome hardware and software issues.

 

abba electronics, karama, dubai                                                                                                  2001 - 2006

customer support technician

       assigned to key etisalat and citibank accounts as onsite technical representative.

       performed technical support for clients arrays of high-speed laser printers and embossing machines.

       delivered exemplary customer service.

       coordinated with engineering staff to resolve technical issues.


yyyyyy x. yyyyyy

page two

 

 

 

 

ganis systems and solutions, karama, dubai                                                                                1998 - 2000

business partner

       oversaw corporate operations to provide computer support and internet connectivity.

       implemented procedures to provide exemplary customer service.

       managed apc ups printers, scanners and networks.

 

 

cascade computers ltd., bangalore, india                                                                                     1995 - 1998

customer support technician

       installed and configured computers, networks, and system upgrades for various clients.

       maintained system viability of clients it networks.

       supplied customer service.

 

 

 

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education

data pro information technology, kerala, india

diploma in computer science, 1994

 

 

 

 

 

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