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yyyyyy x. yyyyyy                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                                        (xxx-xxx-xxxx • abc@xyz.com

 

solutions-focused team player eager to contribute proven equipment support and customer service experience,

as well as knowledge gained from a b.s. in computer science, toward maximizing an employer s success.

 

profile

 

        offer 10 years of progressive, cross-functional experience within diverse equipment support, team building, training / development, and customer service capacities to include strong knowledge of computer science fundamentals.

        demonstrate precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent interpersonal relations skills; effectively interface with all corporate representatives through to executive level.

        prioritize, manage, and complete multiple it assignments within fast-paced, high-pressure environments.

        recognized as the go-to person for immediate resolution of complex technical issues.

 

education and technical proficiencies

 

bachelor of science in computer science

devry university

 

key related coursework

software development / design • structured / object-oriented / web programming languages

software for business applications / implementation • data management / maintenance

 

~ certificate in universal refrigeration (epa) ~

 

html • java • javascript • c++ • sql • visual basic • oracle • unix • windows xp / nt • microsoft office • ncr pos • march dvr

 

key professional accomplishments

 

ø instrumental in maintaining deadline alert calls below 10 for the last 7 consecutive months.

ø led facility-wide operations maintenance and urgent response call support during atlanta s 2008 gas shortage crisis.

ø participated in the 1st ever facility support division within the quiktrip corporation to reach zero deadline alert calls.

ø spearheaded an innovative quality assurance technician program for quiktrip s atlanta-east division.

 

professional synopsis

 

quiktrip corporation atlanta-east division

atlanta, ga

1999 c present

 

facility support technician                                                                                                                                              2003 c present

 

        apply dynamic leadership talents toward directing the cost-effective installation, replacement, repair, and maintenance of all store / refrigeration equipment, gasoline / tank monitoring systems, pos / computer systems, and security systems.

        contribute sharp analytical abilities instrumental in troubleshooting / diagnosing critical issues to efficiently complete service calls, as well as proactively prioritizing equipment repairs to minimize down-time and maximize bottom-line results.

 

second assistant manager                                                                                                                                                      2002 c 2003

 

        strategically steered customer service and operations support efforts within fast-paced environments, along with successfully complying with comprehensive corporate policies / procedures to ensure seamless business processes at all times.

        resourcefully delegated tasks of top-performing clerks to include driving key operations and sales / merchandising initiatives.

 

full-time clerk                                                                                                                                                                              1999 c 2002

 

        utilized multifaceted company knowledge to promptly handle customer service requests and resolve business challenges, as well as adhering to strict store maintenance and merchandising standards to optimize operations success.

yyyyyy x. yyyyyy                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                                        (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to apply 10 years of progressive, cross-functional experience within diverse equipment support, team building, training / development, and customer service capacities toward maximizing your company s productivity.  to compliment my professional background and the attainment of your goals, please note that i hold a bachelor of science in computer science from devry university. as well, i am highly proficient in html, java, javascript, c++, sql, visual basic, oracle, unix, windows xp / nt, microsoft office, ncr pos, and march dvr.

 

currently, as a facility support technician for quiktrip corporation, i apply my dynamic leadership and technical talents toward directing the cost-effective installation, replacement, repair, and maintenance of all store / refrigeration equipment, gasoline / tank monitoring systems, pos / computer systems, and security systems.  within this role, i was instrumental in maintaining deadline alert calls below 10 for the last 7 consecutive months.  i also led successful facility-wide operations maintenance and urgent response call support during atlanta s 2008 gas shortage crisis.

 

you will find me to be a solutions-focused it professional who demonstrates precise problem-solving proficiencies, proven analytical abilities, and sharp troubleshooting techniques.  in addition, i am frequently recognized as the go-to person for immediate resolution of complex technical issues, and am able to prioritize, manage, and complete multiple it assignments within fast-paced, high-pressure environments.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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