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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-5036

Phonexxx-xxx-xxxx

abc@xyz.com

 

Insightful IT Management Professional eager to contribute excellent project leadership, system design, and strategic planning expertise toward supporting a dynamic company in optimizing productivity and performance.

 

Qualifications Profile

 

         Adept at planning, leading and participating in full life-cycle software development.

         Considerable financial acumen and business savvy; excellent experience in eCommerce application development.

         Proven ability to work in fast-paced environments, balance competing demands and priorities, and quickly adapt to new roles, responsibilities, technologies, and environments.

         Analytical, methodical and focused problem solver with an exemplary track record of executing novel solutions to meet assigned goals and needs.

         Polished capabilities in business process management, resource planning, capital budgeting, vendor relations, negotiations, and contract administration.

         Excel in change management, identifying cost savings, risk management, preparing detailed reports, and delivering unparalleled client service.

         Highly accomplished in conceptualizing, defining, and instituting business strategies to accelerate company growth and capitalize on emerging technologies.

 

Professional Experience

 

AAA Mid-Atlantic, Wilmington, Delaware and Philadelphia, Pennsylvania 1990 to 2010

Director, Strategic Planning & Business Relationships (2005 to 2010)

         Spearheaded Project Office comprised of four Project Managers and 11 Business Analysts, successfully completing 38 broad-scope initiatives in 2009.

         Closely partnered with clients to assess project feasibility, high-level resource needs, and costs.

         Collaborated with executives in preparing project status reports and delivering presentations.

         Applied sharp organizational skills toward devising project plan, defining Work Breakdown Structure (WBS), and expediting completion of documentation for deployment of Commercial Off-The-Shelf (COTS) software, customized in-house applications, system upgrades, and functional enhancements.

         Upgraded existing Point of Sale (POS) system to a Java (J2EE) platform to improve integration capabilities and provide additional front-end functionality for 500+ users in 48 locations.

         Exercised knowledge of SOA (service-oriented architecture) principles to formulate payment solution for credit card and ACH transactions in alignment with PCI Security Level II compliance.

         Proficiently generated in-depth functional design of a web-based travel reservation system for over 500 agents.

         Improved contract/lease administration by introducing IBM FileNet document management solution.

         Redesigned and streamlined eCommerce membership system to increase interactive ability with customer and boost average sales per transaction.

 

Continued

 

 

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Director, Applications & Development (2003 to 2005)

  • Directed, motivated and managed team of four Business Analysts and 12 Developers in analyzing, designing, and buidling browser-based solutions for front-end.
  • Championed development of innovative web-based application (Jacada) to accurately quote Auto and Home insurance policies for eCommerce site.
  • Steered roll-out of Customer Relationship Management (CRM) system (Amdocs/Clarify) to 740 users spanning 55 locations.
  • Seamlessly merged CRM system with Membership, Insurance Policy, and POS systems to achieve browser-based 360 degree customer view.

 

Manager, Applications & Development, Auto Club (2001 to 2003)

         Led two Business Analysts and six Developers in enhancing functionality of core systems and transitioning core applications to eCommerce site.

         Resourcefully planned, designed and developed ASP-based online membership application featuring fully-automated handling of new business transactions and providing 2.5 million existing members with 24/7 account access.

         Launched CyberSource credit card payment processing system to manage over 3 million transactions annually and lowered fees for approximately 20% of the transactions.

         Programmed, tested and deployed PowerBuilder-based reservation system for Driving School line of business to automate course selection, class registration, certificate printing, invoicing, and billing functions.

 

IT Project Manager, Auto Club (1997 to 2001)

         Directed, coached, mentored and supervised three Business Analysts in supporting new technology development for front-end of Club applications.

         Project-managed development, testing, and deployment of GUI-based membership system to handle 2.5 million members and used by 700+ front-end associates in 48 locations.

         Leveraged Business Process Management (BPM) practices to effectively eliminate manual interfaces to membership system, reducing backroom support personnel by 75%.

         Completed comprehensive 6-month assignment to elevate performance of Help Desk department; introduced formal training, self-study, mentoring, and onsite client visits to drastically increase associates knowledgebase as well as customer satisfaction scores.

         Efficiently orchestrated launch of off-the-shelf POS system serving 400+ users in 42 locations.

 

Prior roles with AAA Mid-Atlantic:

Manager, Financial Systems (1994 to 1997)

Financial Systems Analyst (1990 to 1994)

 

Education & Credentials

 

Bachelor of Arts Degree in Accounting, Temple University, Philadelphia, Pennsylvania, 1995

 

Certificate in Project Management Essentials, University of Delaware, Newark, Delaware, 2009

 

Project Management Professional (PMP) exam scheduled for April, 2010

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-5036

Phonexxx-xxx-xxxx

abc@xyz.com

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

Are you seeking a driven and solutions-oriented <insert job title/position> to support your company in maximizing performance? I am currently exploring new opportunities, and am interested in joining your team. To acquaint you with my qualifications, I m submitting my resume for your review. In advance, thank you for your time and consideration.

 

In addition to excellent academic credentials and a PMP designation to be earned this month, I bring to you a solid background in strategic planning specific to the IT arena, exemplary expertise in project and team management, and substantial skills in vendor and client relations, budget administration, and navigating business-critical initiatives within strict timeline parameters. To complement these qualifications, I offer impressive organizational, analytical, planning, technical, and prioritization skills.

As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals. I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

Professional regards,

 

 

 

Yyyyyy x. yyyyyy

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