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Yyyyyy x. yyyyyy PO BOX 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx abc@xyz.com
Country of Citizenship: USA SSN: xxx-xx-xxxx
Position: Transportation Security Manager Vacancy # SV-1801-01
Dynamic TSA Manager with comprehensive knowledge of Operations, Systems, Processes, and Objectives eager to continue to contribute expertise toward actively supporting the Administration in positions of increasing accountability
Core Qualifications
TSA Operations; Program/Service Management; Aviation Security; Corporate Security; Force Protection; Personnel/Equipment/Facilities Security; Public Security & Safety; Multi-Site Management; Airport/Terminal Operations; Operational Performance Evaluation; Process Improvement; Crisis Management/Incident Response; Risk Assessment & Mitigation; Cross-Functional Stakeholder/Agency/Department Collaboration; Observational Techniques; Passenger/ Baggage/Cargo Screening Operations; Environmental Coordination; Decisionmaking; Sound Judgment; Human Resource Management; Staffing; Scheduling; Training Coordination; Personnel/ Screener Supervision; Employee Performance Monitoring; Management Reporting/Briefing; OSHE/OSHA/FAA/Regulatory/Standards Compliance; Policies and Procedures Implementation; Traffic Planning; Administrative Operations; Data/Records Maintenance; Documentation; Reporting; Confidential Materials Management; Quality Assurance; Communications; Management and Employee Relations; Customer Service; Public Relations; Troubleshooting and Problemsolving
Professional Experience
Transportation Security Administration 2002-Present
18800 8th Avenue South Suite # 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Transportation Security
Manager (07/2008-Current)
Salary: $64,934 Annual
Hours per Week: 40
Supervisor: STSM Terry Brickner ( xxx-xxx-xxxx & STSM Thomas Kay
(206) 214-3893
Spearhead full-scope screening procedures, processes and performance for largest checkpoint at Seattle-Tacoma International Airport as well as Southwest and Continental Airlines baggage screening locations, with accountability for overseeing daily operations of multiple locations. Assume Manager-in-Charge status throughout locations in support of multi-shift operations. Conduct thorough SOP compliance audits of Checked Baggage Opening and Closing procedures in active support of OI Inspections. Continually place strong focus on ensuring world-class customer service while balancing with safety and security operations. Selected to intermittently serve as Senior Manager responsible for spoke, Bellingham International Airport throughout 2009, traveling once/twice weekly and as needed to provide operational oversight.
Page 1 of 4
Yyyyyy x. yyyyyy Vacancy # SV-1801-01 Page 2 of 4
Successfully designed and launched Safety Programs for both Seattle-Tacoma and Bellingham International Airports, 2009, directly facilitating a substantial reduction in on-the job injury incidents and associated lost time. Effectively developed and facilitated workplace awareness of safety as well as individual team member accountability for safety; created an environment that promoted employee filing of TSA Form 2400 Unhealthful/Unsafe Working Conditions. Designed and executed processes for TSA Form 2400 or TSA Form 2401 safety reporting, leading to 100% accountability. Delivered supplemental manager and supervisor training focused on ensuing reporting and investigations consistently achieve expected results, supporting critical compliance with Occupational, Safety, Health, and Environmental (OSHE) protocol. Strategically introduced/established roles and responsibilities for Safety Action Team (SAT) members, creating a renewed enthusiasm for Safety Program and successfully revitalizing team. Achieved crucial Office of Management and Budget (OMB) goals in measurements of standards for Seattle-Tacoma International Airport. Efficiently maintain OSHA 300 log. Collaborate in driving annual Occupational, Safety and Health Administration (OSHA) as well as TSA Occupational, Safety, Health inspections. Took the initiative to actively participate in TSA 6000 and Safety Information System (SIS) training to boost skills and knowledge in support of TSA objectives.
Have assumed additional responsibilities of Environmental Coordination Manager as of 2009, with accountability for compliance of all Environmental Management Systems protocol for TSA, Seattle-Tacoma International Airport. Proficiently coordinate HazMat pick-up through subcontractor via SAIC. Actively participate in spearheading TSA Environmental Management Systems and State of Washington Environmental Protection Agency (EPA) audits. Continue training within Hazardous Materials Transporter group in order maintain current knowledge of standards in protocol.
Contribute dynamic leadership qualities toward
effectively building, monitoring and steering top-performing teams; provide
ongoing opportunities for career progression. Actively mentor
Transportation Security Managers in facilitating operations, addressing and
resolving performance and conduct issues and fostering collaboration and open communication
across stakeholders, peers and senior management in support of overall TSA objectives.
Consistently ensure optimal operational/process efficiencies and policy/procedural compliance. Have successfully coordinated Security Evolution Training for over 1K staff; actively reconcile attendance variances through cooperation with T3 Security Evolution Training Facilitator and Seattle Transportation Security Training Coordinator. Relied upon to advise senior-level management on percentages completed and general performance status. Have taken initiative to manage additional scheduling project for Control Interface Supervisor position, working with Transportation Security Managers and Supervisory Transportation Security Officers to maximize use of time and resources in achieving optimal shift coverage while controlling labor costs.
Demonstrating sharp business acumen, effectively manage Organizational Satisfaction Survey program in alignment with diversified group at all levels of TSA staff; effectively developing work group meetings targeted toward initiating change and developing Security Evolution within process.
Yyyyyy x. yyyyyy Vacancy # SV-1801-01 Page 3 of 4
Supervisory Transportation Security Officer (10/2006-07/2008)
Salary: $45,345 Annual
Hours per Week: 40
Supervisor: TSM Michael Williams (206) 406-9682
Proactively oversaw high-volume baggage screening operations and personnel. Applied Transportation Security Administration (TSA) security policies, procedures and practices knowledge toward thoroughly reviewing employee scheduling and conferring with senior-level Security Managers to ensure optimal utilization of human resources and attainment of shift coverage needs during peak load periods.
Steered screening force during peak times and evaluated and resolved shortfall issues. Relied upon to provide quality support to other screening locations during staff shortages. Facilitated professional development of lead Transportation Security Officers (TSOs) to support them in building their careers as well as assist the TSA in retaining top-performing personnel.
Exhibited solid leadership qualities in scheduling and monitoring training and ongoing professional development, ensuring TSOs remain current on job requirements and related changes. Strategically developed rotating training schedules allowing for equal time in procedural development and knowledge of entire screening area. Proficiently reviewed equipment documentation and utilized equipment knowledge in assisting other personnel.
Lead Transportation Security Officer (9/2002-10/2006)
Salary: $38,170 Annual
Hours per Week: 40
Supervisor: Michael Williams (206) 240-0882
Successfully coordinated, scheduled and led a motivated team committed to achieving TSA objectives and ensuring security/safety. Actively supported security operations through comprehensive screening of passengers and luggage to maximize passenger safety. Demonstrated proficiencies in conducting physical bag checks as well as using state-of-the-art equipment including Invision 2500/5500 & 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Inventory Administrator (9/1998-9/2002)
Salary: $ 36,960 Annual
Hours per Week: 40
Supervisor: Bruce Greenwood (360) 789-3858
Evidenced strong attention to detail and quality control in accurately managing multiple high-volume inventories via in-house system for major international paper company. Created multiple inventories using MS Excel proficiency for numerous accounts and bills of lading, including the development and integration of an import/export inventory management system supporting year 2000 newly acquired accounts.
Yyyyyy x. yyyyyy Vacancy # SV-1801-01 Page 4 of 4
Proficiently developed and maintained complex, standards-compliant inventory and shipping activity reports including OS&D and import reporting. Developed customs import, permit to transfer (PTT) and C-1 documents. Verified necessary IT or customs clearance for shipment of goods. Effectively managed complete, accurate and up-to-date files.
Traffic Coordinator (9/1993-9/1998)
Salary: $ 29,280 Annual
Hours per Week: 40
Supervisor: Bruce Greenwood (360) 789-3858
Applied sharp planning and organization skills toward facilitating shipments to meet both company and customer requirements and coordinated related shipping loads for boxcar rail, intermodal and container shipment. Optimized operational efficiency and quality by creating a detailed warehouse
setup sheet for each load using in-house inventory. Provided accurate shipping bills of lading and export declarations. Audited incoming and outgoing drivers for freight loading and prepared final documentation. Successfully troubleshot, negotiated and resolved low carrier availability, excessive damage and improper documentation issues. Proficiently managed EDI rail billing functions. Tendered diverse transportation companies for ready-to-ship loads in accordance with customer guidelines based on rates per carrier.
Professional Awards/Achievements
Certificate of Recognition Level III PASS; 2009
Mission Award; September 2009
Certificate of Completion of Security Evolution Training; December 2008
Mission Awards (2 each); 2008
Supervisor of the Quarter, 2nd Quarter; 2008
Recognition of Five Years of Service; September 2007
Extra Mile Award; July 2007
Certificate of Recognition Role Model of Excellence PASS; 2006
Certificates of Appreciation (2 each); March 2005 and December 2006
Certificate of Merit Award; August 2004
Education
Bachelor s, Business Administration, Central Washington University-Ellensburg, WA; 1986
High School Diploma, Auburn Sr. High School-Auburn, WA; 1981
Professional Development/Specialized Training
Ongoing Professional Development through TSA On-Line Learning Center
Foundations of Leadership Course; 2006
Business Computer Training Institute-Everett, WA
Certification, Computer Operations and Applications; 1993
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