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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

information technology management specialist eager to contribute broad-scope background in programming, equipment and application evaluation, staff supervision, system development and maintenance toward supporting operations of a dynamic organization in a mid-level manager role.

 

career profile

ø  20+ years of experience in all facets of information technology, including in-depth staff supervision, programming, project management, specifications development and third-party coordination.

ø  exemplary efficiencies in telephone, billing systems, manufacturing, shipping/tracking, scheduling systems, human resources, insurance, order processing and payroll and check processing/collections.

ø  thoroughly versed in extensive list of advanced technology and applications.

ø  effectively define, develop and execute operations to boost productivity and efficiency.

ø  strong leadership abilities in directing operations in challenging and stressful environments.

technology skills

microsoft outlook, accucheck collections, mimix, db/2, vsam, cobol, microsoft access 97/2000, microsoft project, file-aid db/2, endevor, xpediter, cics, artemis, cmm level 3, dyl280, rexx, clists, as400

professional experience

certegy payment recovery systems, inc., tuscaloosa, al                                                                                         2004 - present

systems & programming manager

       transferred from tampa office to direct team of ten ibm iseries programmers and system administrators supporting fidelity accucheck collections software, including oversight of $800,000 departmental budget.

       review performance, provide employee coaching/counseling, review performance and develop performance improvement plans, adjust salaries, assign projects and ensure compliance with software lifecycle, cmm level 3.

       tasked with comprehensive project management responsibilities, including start-up/closure oversight, risk assessment processing, improvement opportunities analysis and providing recovery assistance.

       provide progress reports to senior management, sponsors, stakeholders and other team members.

       coordinate with third-party vendors to assess and negotiate software packages and maintenance agreements.

       working with ibm partners, develop business cases for hardware/software upgrades for iseries, process work requests for company programming department and locate estimation resources for projects.

 

certegy payment services, tampa, fl                                                                                                                                1999 - 2004

lead programmer & project manager

       designed, developed and supported check technology applications, ensured efficient management and prioritization of project requests and managed staff of four mainframe programmers.

       additionally served as rs project coordinator, interfacing with business champions to review project requests and performed kt-analysis to acquire project management & time reporting package, ultimately selecting artemis project management tool.

education

georgia state university, bachelor of arts, psychology

other experience

project consultant employed by gte data services (verizon) assisting in development of corporate metadata, relational database knowledge transfer and system development, modifying purchased software, establishing project management methodology, coordinating with internal company entities to develop business requirements and enhancing coding.

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