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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Tel: (xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you a solid IT background with particular strengths in helpdesk operations, network/server administration, PC repair, and disaster recovery planning including performing back-ups. To complement these qualifications, I offer a strong blend of resourcefulness, organizational strengths, analytical skills, and leadership talents which should prove instrumental to your company s success.
As a proactive contributor to your organization, you will find me to be an industrious professional and stellar leader committed to supporting you in achieving your objectives through an impressive work ethic and dedication to customer satisfaction. I am confident that I am an ideal candidate for this role, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Tel: (xxx-xxx-xxxx
abc@xyz.com
Talented IT Professional eager to contribute dynamic troubleshooting, helpdesk, and LAN/WAN administration expertise toward supporting a progressive company in optimizing productivity and performance.
Qualifications Profile
Diligently maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through continued communication and cooperation.
Strong experience in network and system administration, IT security, helpdesk management, performance tuning, and system optimization.
Outstanding capabilities in scrutinizing, diagnosing and promptly rectifying complex technical errors and issues.
Excellent interpersonal, organizational, communication, problem solving, and documentation skills; highly dependable, function well under pressure, and can work without supervision.
Highly skilled at installing, configuring, fine-tuning and maintaining hardware, software, platforms and peripherals.
Combine veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting or exceeding employer expectations.
Won two monetary bonus awards in recognition of delivering exceptional customer service.
Technical Expertise
Windows 2000, XP, and Vista operating systems
Symantec applications: Ghost System Suite 2.5, Backup Exec, Client Security, Endpoint Security and Ghost 11.5.
Windows 2003 and Windows 2008 servers
Disaster recovery - backups and data mirroring
Active Directory
LAN\WAN installation and troubleshooting
Professional Experience
Symantec, Springfield, OR, 2006 to Present
Senior-Level End User Support / Junior Systems Administrator
Proficiently provide senior-level II and III support to 1,200+ users consisting of field engineers, technicians, product support, and customers to effectively rectify equipment or software issues.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Relied upon to swiftly resolve urgent issues involving Cisco switches, rebooting servers, and dealing with high priority customers.
Leverage exceptional organizational, analytical, and multi-tasking abilities to install, configure and maintain desktops and laptops, deploy images, and back up data remotely via SGSS 2.5 server.
Examine, install and perform minor repairs to hardware components, software, and peripheral equipment.
Apply polished prioritization skills toward successfully handling more than 220 trouble tickets per month from Remedy system.
Adeptly support File\Print server, Backup Exec (v11d) server, and Symantec Ghost 11.5 server.
Hired and trained three employees, currently managing and supervising one staff member.
Comcast, Beaverton, OR, 1999 to 2006
IT Technician II / IT Specialist (2003 to 2006)
- Skillfully supported more than 500 end users and traveled extensively to provide Level II technical support to field technicians and internal customers.
- Demonstrated exemplary troubleshooting talents in diagnosing problems and identifying solutions for network, server and telecom help desk tickets.
- Expeditiously resolved and closed high priority tickets within required two-hour time frame for Comcast customer-facing employees (Kiosks and Paycenters).
- Exhibited significant technical acumen in installing, configuring and maintaining desktops and laptops.
- Promoted from role as Dispatcher (1999 to 2003) based on outstanding performance; provided cable and Internet outage information to on-call technicians and assisted in setting up new customer accounts.
Education
Associate in Applied Sciences, Networking Technology, Heald College, Portland, OR, 2003
Associate in Applied Sciences, Computer Technology, Heald College, Portland, OR, 2001
- Maintained a 4.0 GPA while working 40 hours per week.
- National Dean s List
Certifications:
Microsoft Certified Professional (MCP 70-270), 2006
Microsoft Certified Professional (MCP 70-210), 2003
CompTIA A+, 2000
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