~ Dedicated IT Professional eager to contribute extensive troubleshooting, project leadership, and staff management talents toward supporting a dynamic employer in optimizing bottom-line performance. ~
Bank of New York Mellon Corporation, Boston, MA, 2004 to 2008
Information Security Specialist II C Corporate Information Security
Spearheaded daily Information Security support and analysis for numerous geographically-dispersed businesses consisting of 50,000 servers and 25,000 employees.
Installed anti-virus solutions on servers and desktops, administered RSA SecurID® support, delivered ACL verification support, performed firewall monitoring, and relied upon for problem escalation.
Meticulously prepared comprehensive departmental/IS reports daily, weekly, monthly and annually.
Exhibited proficiency in maintaining multi-business, multi-location technology infrastructure, tools, environments, and applications encompassing IBM, Microsoft, Cisco, Bindview, Active Directory, Telesweep, Netscreen and Mind database software.
Project-managed various initiatives with internal/external clients to establish, enhance, and enforce compliance with specific information security standards, policies and procedures.
Mellon Trust C Technology Services, Boston, MA, 1995 to 2004
Desktop Specialist / Network Analyst (2000 to 2004)
Network / System Analyst (1998 to 2000)
Applied dynamic troubleshooting expertise toward providing top-quality technical support for 2,500 business users; concurrently assisted personnel with administrative/account issues.
Adeptly configured, supported and maintained Windows operating systems (2000, XP, NT), Microsoft Exchange, Microsoft Office Suite, PC-Com, FTP, SQL, VPN, various database and graphic programs, printers, PDAs, and wireless connectivity applications.
Led and participated in Total Cost of Ownership project featuring departmental migration from Novell Network to Windows 2000 Active Directory as well as associated desktop hardware/software upgrades.
Exercised strong organizational skills in maintaining extensive, cross-campus technology equipment and systems inventory inclusive of receiving, storage, deployment and disposal details.
Reliably provided 24/7 backup and disaster recovery support for network connectivity and integrity, user rights, and remote access for local Boston Mellon MSMail network-based systems.
Directed technical support activities for MSMail during corporate office relocation and oversaw helpdesk operations and administrative management for transition from MSMail network to Exchange Server and related Outlook account conversion.
Promoted from role as Stratus System Administrator (1995 to 1998).
Prior background includes 8 years of experience as Tandem Unit Supervisor/Systems Operator for MISD/Specialized Systems with Mellon Bank Corporation N.A., Pittsburgh, PA.
Bachelor of Arts in Liberal Studies, University Of Pittsburgh, Pittsburgh, PA
CCNA certification in progress
Bank of New York/Mellon in-house training program for Supervisors and Managers
Continuing Education in Microsoft software support
Hiring Agent Name
I am currently seeking a challenging career opportunity in an IT capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you significant experience in the information technology industry specializing in network administration, technical support, IT security, and project management. To complement these qualifications, I offer a strong a blend of resourcefulness, organizational strengths, analytical skills, and leadership talents which should prove instrumental as <insert job title/name of position>.
As a proactive contributor to your organization, you will find me to be a diligent professional and stellar leader committed to supporting you in achieving your objectives through an impressive work ethic, proven management acumen, and dedication to customer/client satisfaction. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
Interviewer s Name
It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.
The position as you described it to me would combine my strong skills in [insert two skills or qualities here]. This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.
(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)
(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)
(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)
Yyyyyy x. yyyyyy
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