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yyyyyy x. yyyyyy 15232 martha street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000



~ actively seeking relocation to the chicago, il or dallas, tx metropolitan areas ~


results-driven leader eager to contribute expertise in branch banking operations, customer service, and team building toward actively supporting a progressive organization in optimizing bottom-line performance.




ø  contribute sharp analytical skills, excellent problem-solving techniques, strong interpersonal relations proficiencies, and solid written / verbal communication talents toward supporting diverse business operations.

ø  expert at interfacing with all corporate representatives through to executive level.

ø  dynamic financial management abilities; adept at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  perform independently or as a valuable team member to exceed key business goals and objectives.

ø  adept at executing all set corporate-based financial strategies and marketing plans, as well as possessing exceptional knowledge of industry-wide products and services.

ø  represent a superior corporate image which leads to increased revenue, a loyal consumer base, and the encouragement of fellow associates to make decisions to reflect positively on company well-being.


~ education and technical proficiencies ~


bachelor of science in business management                                                                university of phoenix


microsoft office (word, excel, powerpoint) • internet explorer • 10-key touch • accurate typing skills

~ willing to learn / master additional programs as necessary ~


professional experience


customer service supervisor

california national bank, woodland hills, ca                                                                         2008 c present


ø  apply dynamic leadership abilities toward directing top-performing branch staff members with all-inclusive sales, service, and operations functions instrumental in maximizing financial products and services success.

ø  create effective personnel training / development programs, along with contributing solid mentoring skills by conducting valuable weekly meetings and individual reviews in order to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

ø  proactively liaise among corporate representatives and executive-level management to ensure seamless business processes at all times, as well as proficiently performing diverse branch-based operational tasks to optimize organizational productivity.

ø  guarantee strict compliance with all applicable local, state, and federal financial laws and regulations.


assistant branch manager

world savings bank, granada hills, ca                                                                                          2000 c 2006


ø  strategically steered financial services success by managing wide-ranging branch operations to include all profitable sales / marketing, staff recruitment, organizational goal development, and customer relations efforts.

ø  created and implemented innovative sales / marketing endeavors critical toward generating new business opportunities for continued marketplace dominance, as well as utilizing strong target-based prospecting, presentation, and interpersonal relationship-building skills to boost organizational profits.

ø  played an instrumental role in generating significant revenue by actively consulting among a broad-based clientele to define and capitalize on individualized needs while delivering quality sales presentations.

ø  successfully delegated tasks to allow individualized work-related confidence while concurrently ensuring the completion of all sales and general business goals.

ø  contributed sharp multitasking talents toward creating monthly staff schedules, processing payroll, and overseeing general hr activities, as well as organizing and distributing detailed reports for executive-level management review.

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