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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx


career objective                              

licensed cosmetologist / certified hair colorist eager to contribute exceptional customer service and team leadership skills toward actively supporting the employer in optimizing sales, profits, and client satisfaction

profile                                                

ø  offer numerous years of progressive customer service, staff development, and operational management experience, with expertise in the hair and beauty industry, as well as the retail, manufacturing / production, hotline/call center, agribusiness, and non-profit arenas

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  solid record of hiring, training, and leading top-performing support teams, strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs, and author marketing / educational materials

ø  accurately develop sales plans and forecasts in line with business needs; compile and analyze complex data to generate performance reports

ø  prepare and deliver winning sales presentations, conduct product demonstrations, deliver usage instructions, assist with troubleshooting, and provide recommendations for additional products and services

ø  create and maintain eye-catching visual displays that effectively showcase products and increase cross-selling opportunities

ø  proactively monitor inventory to ensure appropriate stock levels and prevent shrinkage; prepare orders and oversee incoming shipments for quality control

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including ms office (word, excel, powerpoint)

 

~ key achievements ~

  • successfully managed all aspects of daily operations for a busy poultry farm and thrift store supporting rescue animals from throughout the delaware area; oversaw business activity and animal care
  • expertly led 5-member team of licensed cosmetologists in providing knowledgeable, efficient customer service in a busy call center environment; achieved exceptional levels of client satisfaction and speedy call resolution rates
  • tracked 3000 calls per month and maintained detailed reports for quality control and legal purposes
  • oversaw evaluation station responsible for key product development, quality control, and education / marketing efforts
  • recruited, trained, and supervised amvets thrift store staff; managed 25-30 employees in continually growing sales

professional experience                

insert name of farm, hartly, de                                                                                                             2005 - 2009

farm manager

 

kpss inc., linthicum heights, md                                                                                                         1992 c 2008

hotline manager, call center / evaluation test salon

               

amvets thrift store, laurel, md                                                                                                           1988 c 1992

manager

 

~ prior background information available ~

education & credentials                

md state licensed senior cosmetologist / certified hair colorist (current)

 

laurel school of hair design

studies in cosmetology

 

howard community college, columbia, md

studies in business management


 

yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx


 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a managerial capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience managing all aspects of day-to-day activity in busy beauty, retail, and farming business.  i excel at working with a diverse customer base and am adept at training support teams to provide outstanding service.  i have a broad scope of knowledge regarding professional hair color, perms, and liquids, as well as cosmetics.  my superior communication skills have consistently proven instrumental in my success in developing long-standing customer and staff relationships.  to complement this background, i hold a md state senior cosmetologist license and am a certified hair colorist.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

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