yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
productive, quality-oriented professional eager to contribute underwriting expertise as well as exceptional project management, interpersonal relation and clerical skills toward optimizing operations of a progressive organization.
ø offer solid experience in the insurance industry, with comprehensive project management and staff training/development background.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.
american family insurance 2000-present
agent, hudson, wi (2007-present)
demonstrate solid industry knowledge and skills in achieving life diamond honors, given only to the top 5% of agents for exceptional ability to support insureds.
contribute dynamic leadership skills in managing all aspects of daily operations, with full accountability for managing p&l and growth.
lead, train and motivate staff, playing an instrumental role in the development of top performing team members.
innovatively design, develop and launch targeted marketing strategies to boost performance.
strategically plan and coordinate workflow to maximize use of resources while controlling costs and meeting customer needs.
district manager asst., river falls, wi (2000-2007)
ensured agents and staff members are all properly educated on training programs, policies and procedures.
efficiently set up and organized meetings, managed travel requirements and delegated assignments to optimize utilization of human capital and operational resources.
successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
entex, golden valley, mn 1997-2000
exhibited advanced communication and interpersonal relation skills in building and establishing key relationships and liaising effectively with several divisions within 3m for it support.
relied upon to lend technical expertise toward training sales field on new computers and software, with strong focus on optimizing productivity and efficiency.
applied sharp business acumen toward defining and implementing policies to maximize overall performance.
admin asst. - volt services, st. paul, mn
department manager - shopko store inc.
licenses in life,
health, property & casualty - wi & mn
certificate in life techniques for prospecting - the american college
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