Award-Winning Strategic Account Support Professional eager to integrate strong track record of providing critical support to maximize sales initiatives in the Telecommunications Industry.

Core competencies include:

 

Enterprise Sales Support

Customer Service Focused

Client Relations Management

Deliver Measurable Results

High Energy Engagement

Develop Trusting Relationships

Cultivate Internal & External Alliances

Decision Making/Problem Solving

Branding & Awareness Building

Relationship & Account Management

Persuasive & Effective Speaker

Trusted with Unquestionable Integrity

 

Professional History

 

VERIZON BUSINESS, East Meadow, XXXXXX              ...................................................................................(1999 to 2009)                           

Enterprise Sales Support / Corporate Accounts Service Manager

   Integral in driving new sales contracts through the RFP process; provided outstanding customer service and client relations management to secure business commitment.

   Spearheaded efforts to create a customer focused environment from operations to executive level; gained an understanding of client s culture, attitudes and business requirements to make appropriate product recommendations.

   Leveraged team resources to maximize sales efforts; provided customized account plans to guarantee customer satisfaction.

   Monitored customer billing records for variances, reviewed monthly  accounts receivable reports for each account, and followed up on outstanding balances.

   Key clients included; Computer Associates, Estee Lauder, Publishers Clearing House, 1-800-Flowers, Canon USA, Adecco USA, Renaissance Technologies, Hearst, and Soxxxxxx.

   Contributed lasting and sustainable business processes including the design of enhanced Call Routing applications that included Toll Free plans.

   Maintained objective of driving overdue receivables down by 16% in the 60(day)+ category for outstanding balances.

   Received recognition for outstanding customer service and support in 2007, 2008, 2009.

 

MCI Wireless, Garden City, XXXXXX  ..........................................................................................................(1996 to 1999)

Corporate Accounts Team Leader (1998 to 1999)

   Provided leadership and oversight for staff in a Call Center environment; ensured proper handling of customer inquiries and service to high profile corporate accounts.

   Directed team building, training and coaching initiatives to create a high performance team; measured performance and identified areas of opportunity.

   Cultivated strong relationships with key accounts, suggested new products and services, and maintained consistent visibility to drive brand awareness.

 

Corporate Accounts Customer Service Professional............................................................ (1996 to 1998)

   Provided outstanding customer service to small and large corporate accounts; prepared and presented rate plan analysis, and assisted clients with product and service selection.

 

Education

 

Adelphi University, Garden City, XXXXXX - Bachelor of Business Management

 

 

 

 

Name

Title

Compaxxxxxx

Address 1

Address 2

City/State/Zip

 

 

 

Date Here

 

 

Dear <Name Here>,

 

I have enjoyed much success in my career as a Sales Support Professional, and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.

 

I have an excellent track record of cultivating business relationships and executing sales and marketing plans.  I have been highly successful in driving aggressive sales goals and am known for my dedication to customer service.  According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>.  I am well versed in <specific here> and know that I could be an integral member of your team.

 

 In addition, I am experienced in training and developing high performance teams, implementing smart business solutions to improve productivity, efficiency and bottom line performance.

 

I would like to be considered for a position with <organization here> in which someone of my background could make a contribution. As a proven leader, I believe it would be mutually beneficial for us to meet.  I will contact you within a week to arrange for an interview. Should you require axxxxxx additional information, I can be contacted at the phone numbers listed above.

 

Best Regards,