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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Project Management Professional / Technology Consultant
Project Delivery C Six Sigma C Analytical Problem Solving
Results-driven Technology and Project Management Executive eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at proactively identifying potential challenges and providing creative solutions.
Key Transferable Skill Sets
Technology Operations Oversight • Leadership Principles • Concept Development • Project Management
Troubleshooting • Financial Analysis • Timeline Adherence • Program Implementation
Technology Benchmarking • Viability and Longevity Planning • Business Expansion
Disaster Recovery • High Level Documentation
Profile
Strong analytical background with the ability to work independently on multiple projects with specialized experience in technology project oversight, information management, financial analysis and budgetary planning, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Possess strong organizational and analytical skills and highly adaptable in quickly changing technical environments.
Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.
Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Technical knowledge in Unix/Linux/Windows platforms; .Net, .ASPX, Sharepoint, Websphere, WebLogic, JBoss, MSSQL, dB2, Oracle VBS, WHS, Pearl, XML.
Transferable Competencies
Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Regularly implement software development life cycle policies and procedures.
Manage and support multiple projects as well as designs and writes new software components.
Redesigns existing components by analyzing and identifying areas for improvement.
Integrates internal and external components for successful deployment.
Maintain systems by monitoring and correcting software defects.
Write technical and operational documentation expertise.
Consult clients/colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information.
Problem identification and development of solutions to meet the needs of the project
Resolve issues quickly through careful data analysis including technical and functional information.
Professional Training
2010 PMP - PMBOK 4.0 C in progress
2008 ITIL 3.0 Professional Certification
2003 Microsoft Certified System Engineer
2000 Microsoft Certified Professional C Windows 2000
1997 Certification, Microsoft Windows server/workstation Administration
1995 Completed 4 year Communication major with Computer Science minor at San Jose State University
1992 Completed 2 year Liberal Arts major at City College of San Francisco
Select Accomplishments
Successful in achieving on-going deliverables for Bank of America/ Merrill Lynch acquisition initiatives
Improved productivity by streamlining cross company application process end to end
Managed deployment of net-new application technologies for Microsoft Server/Workstation, Unix-Linux OS Middleware platforms, (JBOSS, Websphere- Borneo, Weblogic,) to insure successful implementation
Developed process for migrating Midrange Application deployment tools from Tivoli to BladeLogic by creating and performing process level test scripts and generating high level C low level GAP Analysis reports.
Contributed to cost savings and efficiency gains supporting the Six Sigma Green Belt Initiative
Designed VB scripting solution to streamline remediation of local patching and application deployment
Consolidated Bank of America s Tivoli infrastructure automating productivity in application replication
Successful implementation of high availability solution for Bank of America GCIB West Coast Data Center resulting in optimizing fault tolerance infrastructure
Successfully implemented disaster recovery contingency plan for GCIB West Coast Data Center
Executed user and group data migration with error free results
Created and managed weekly/monthly/quarterly maintenance processes for GCIB West Coast Server environments
Integrated Command Center monitoring and established escalation procedures for GCIB West Coast Data Center
Professional Synopsis
Vice President C Integrated Voice Response Technology Services
Bank of America, San Francisco 2010
Primary responsibilities: Provide stability and resiliency to IVR technology framework.
Implement Mortgage, Card and Merchant voice communication business initiatives.
Create documentation to manage operational changes.
Developed and maintain operational efficiencies.
Created & documented organizational Metrics Analysis.
Vice President C Global Application Release & Deployment C Engagement Services
Bank of America, San Francisco 2007-2010
Primary responsibilities: Provide engagement services for net-new application deployment
Developed strategic solutions for emerging deployment tools
Developed controls for operational business as usual process to improve efficiencies
Provided GAP analysis of technology and process inefficiencies
Created documentation including Visio flows and presentation materials
Maintained budget costs saving priorities
Assistant Vice President C Consultant Analyst C Software Distribution SME
Bank of America, San Francisco 2010
Primary responsibilities: Key consultant "Subject Matter Expert" for the GCIB/WIM Tivoli Framework Software Distribution Desktop Operations for clients and to key project initiatives
Documented and published Service Level Agreements
Streamlined technical processes
Integrated new technology standards for improved client service levels
Managed Software Distribution client requests for 35,000 managed devices
Managed end to end process of distribution lifecycle
Additional Work Experience
- Assistant Vice President C Consultant Analyst C Senior Windows/Intel Server Platform Project Lead, Bank of America
- Administrative Assistant III, Bank of America
Yyyyyy x. yyyyyy
DATE
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I am skilled at various facets within the IT sector, notably engineering, design and support. Additionally, I am capable of managing multiple projects simultaneously, working with extreme precision, and ensuring that productivity and best practices are implemented across departmental and product lines.
I would describe myself as a passionate student of anything technological. I am constantly researching new areas for my own self edification and adapting to new demands within the market. Additionally, I am accustomed to integrating into various cultures and am experienced at working and collaborating with others. I offer several years of formal training as well as a diverse professional background.
I assimilate into new environments easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Sincerely,
Larry Chow
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