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Yyyyyy x. yyyyyy                                                   Matthew Harris

Social Security Number:                          XXX-XX-XXXX

Position:                                                       Information Technology Specialist (INFOSEC)

Vacancy Posting Number:                      OI&T-RG-10-GW349413




 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 1:  

Knowledge of computer hardware concepts such as computer architecture, computer communications systems, and peripheral devices (printers, fax machines, data storage drives, etc,).

 

In my current assignment as an IT Specialist for the U.S. Department of Commerce, as a continuation of 20+ years of IT experience as an IT Manager and LAN/WAN Engineer, I am charged with management of the Novell LAN for the Regional U.S. Census Bureau, 57 local census offices and over 4,000 end-users in three states.  This includes all technical support, training and administration. 

 

Prior to this, as an Information Systems Technician, I was tasked with comprehensive responsibility for this Technology Services company s PC equipment, including installation, repair, configuration and performing all preventive maintenance.  I troubleshot all failure issues and performed hardware moves, add and changes.

 

Earlier, as a Systems Engineer, I provided LAN/WAN connectivity to more than 200 end-users by installing, configuring and maintaining back-end/front-end systems as well as all remote requirements.

 

As an IT Specialist and Consultant, I served as the first point-of-contact for all field maintenance activities, giving Tier 1 support for local users, assigning and distributing laptops, Sprint cards and printers to the mobile personnel.

 

Before this assignment, in addition to LAN/WAN involvement, I was responsible for maintaining other hardware and peripheral support.  I was tasked with administering the company 3Com Voice Phone system as well as other telecommunications equipment.  Additionally I oversaw VPN access for the sales personnel and other remote users.

 

My IT career began at AT&T Bell Laboratories in 1981, where I served as a Computer Operator II, Senior Technical Associate, Technical Associate and Lab Associate.  In these positions, I was awarded numerous commendations for defect identification and critical problem solving.  I also held a variety of technical roles with Ameritech and OpenPort Technologies and as Senior Technical Associate with Lucent Technologies.

 

I possess CompTIA A+ and Security+ Certifications as well as Microsoft certifications MCSE/+, MCSA/+ and MCP.

Yyyyyy x. yyyyyy                                                   Matthew Harris

Social Security Number:                          XXX-XX-XXXX

Position:                                                       Information Technology Specialist (INFOSEC)

Vacancy Posting Number:                      OI&T-RG-10-GW349413




 

 

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 1:  

Knowledge of computer hardware concepts such as computer architecture, computer communications systems, and peripheral devices (printers, fax machines, data storage drives, etc,).   (Continued)

 

 

Additionally, I am proficient in the following:

Terminal Server, Active Directory, IIS, Remote Access/ VPN Server, DNS, DHCP, WINS, TCP/IP, PPP, FTP, SMTP, SNMP, POP3, HTTP, 802.11, Ethernet/Fast Ethernet, Cisco 1700 Series Routers, Dell PowerEdge Servers, Veritas Backup Exec, SNA 3.0, SUS, Symantec Antivirus Corporate Edition/Ghost Enterprise, McAfee Antivirus, Sonic Firewall, Remedy, Lotus Notes

 

 

I will be completing my coursework and receiving my Bachelor of Science in Technical Management of Information Systems in 2011.


Yyyyyy x. yyyyyy                                                   Matthew Harris

Social Security Number:                          XXX-XX-XXXX

Position:                                                       Information Technology Specialist (INFOSEC)

Vacancy Posting Number:                      OI&T-RG-10-GW349413




 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 2:  

Knowledge of computer software concepts such as data representation, data structures, file systems, operating systems, software development methodologies, and network protocols.

 

As an IT Manager and Engineer, with over 20 years of experience, I possess strong, comprehensive capabilities in system and network administration, CompTIA-acknowledged expertise in security planning and solutions, and Microsoft certification as a Systems Engineer, Systems Administrator and a Certified Professional.  In my current assignment, as IT Specialist for a Bureau of the U.S. Department of Commerce, I am charged with oversight of all aspects of system administration, including all proactive monitoring and providing in-depth troubleshooting for problem resolution.  Additionally, I manage all core applications, files and system devices, and provide Tier 1 technical support. 

 

In earlier assignments, I have been responsible for troubleshooting software failures/problems and have provided software adds and changes.  I also provided first-level support for local users and, after setting up laptops and printers, updated all databases.

 

For 200+ end-users, although primarily responsible for LAN/WAN and peripheral support, I supplied needed support for Windows applications.  I was responsible for upgrading software, resulting in increased performance, reliability and security.

 

While managing IT operations for a $150MM-asset bank, I implemented FDIC-compliance policies that enhanced data integrity, disaster planning and security, and improved audit scores. 

 

With Lucent Technologies, as Senior Technical Associate, I performed software fixes and assisted clients upgrading to next software release.  I aided load builds and system integration network in a UNIX environment.  In this assignment, I designed software tools that reduced delivery time to four days from ten, at a $150,000 annual cost saving.  Also, I developed automatic triggers which prevented unscheduled reboots and limited authorized changes, improving system uptime by 99%.

 


Yyyyyy x. yyyyyy                                                   Matthew Harris

Social Security Number:                          XXX-XX-XXXX

Position:                                                       Information Technology Specialist (INFOSEC)

Vacancy Posting Number:                      OI&T-RG-10-GW349413




 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 2:  

Knowledge of computer software concepts such as data representation, data structures, file systems, operating systems, software development methodologies, and network protocols. (Continued)

 

 

Specifically, I have capabilities in the following:

Languages:   C, Visual Basic 6, Perl, TCL/Shell/UNIX Scripts, Awk

Databases:    SQL Server

Platforms:      Windows 2003, Windows 2000 Advanced Server, Windows 7, Vista/XP/2000/NT, HP-UX, AIX, Solaris, RS/6000, AS/4000, Novell

Software:       MS Office Suite 2007/2002/2000, Exchange 2003/5.5


Yyyyyy x. yyyyyy                                                   Matthew Harris

Social Security Number:                          XXX-XX-XXXX

Position:                                                       Information Technology Specialist (INFOSEC)

Vacancy Posting Number:                      OI&T-RG-10-GW349413




 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 3:  

Knowledge of project management.

 

I have over 20 years of Information Technology experience, beginning at Lucent Technologies and culminating in my present role as IT Specialist for the U.S. Census Bureau of the U.S. Department of Commerce.  In this most recent assignment, I manage the Novell LAN which supports not only the Regional Census Center, but 57 local census offices and over 4,000 end-users in Michigan, Ohio and West Virginia.  This involves all system administration, including directing needed troubleshooting, as well as oversight of various files and system devices. 

 

During my tenure in this position to date, I have leveraged technologies to reduce operating costs while increasing productivity.  Additionally, I conduct feasibility studies and recommend process improvements.  To this end, I have introduced new methodologies and procedures.   I serve as single point-of-contact for users to report difficulties as well as providing Tier 1 troubleshooting support.

 

In earlier assignments, I managed the installation, repair and configuration of company PCs and all network and telecommunications equipment.  For this organization, I provided troubleshooting of all hardware and software issues, and performed equipment and software moves, adds and changes.

 

I also have management experience in supporting a mobile workforce with not only Tier 1 support but in overseeing the assignment of laptops and printers and then updating the asset management database for this equipment.

 

In a Systems Engineer position, I was tasked with managing LAN/WAN hardware and software as well as all peripherals for more than 200 end-users.  Additionally, I oversaw the company 3Com Voice Phone system as well as other telecommunication equipment.  I was responsible for managing VPN access by the Sales Associates as well as any other users in remote settings.

 

As the IT Manager for a bank, I managed a staff of five in support of multiple business-critical banking applications, such as facilitating the use of FDIC-compliant policies, resulting in increased data integrity and security along with improved disaster planning.  I developed and implemented policies and procedures that increased employee morale levels.  Additionally, I led my team in performing needed IT work on an in-house basis, eliminating the requirement for involving any external network consulting firm and saving the bank $15,000 annually.

Yyyyyy x. yyyyyy                                                   Matthew Harris

Social Security Number:                          XXX-XX-XXXX

Position:                                                       Information Technology Specialist (INFOSEC)

Vacancy Posting Number:                      OI&T-RG-10-GW349413




 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 3:  

Knowledge of project management.  (Continued)

 

 

For Lucent Technologies, I managed the development and launch of automated software tools, reducing delivery time from ten days to four.  Resultant savings to the organization were $150,000 annually.  I also oversaw the development of automated triggers that improved system on-line time by 99% by preventing unscheduled re-boots and limiting all authorized changes.

 

 

 


Yyyyyy x. yyyyyy                                                   Matthew Harris

Social Security Number:                          XXX-XX-XXXX

Position:                                                       Information Technology Specialist (INFOSEC)

Vacancy Posting Number:                      OI&T-RG-10-GW349413




 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR 4:  

Ability to analyze, propose and implement integrated IT solutions to the client.

 

In my more than two decades of work in the Information Technology field, serving primarily as a resourceful IT Manager and LAN/WAN Engineer, I have used my knowledge and experience in the field in support of both my employer as well as our company clientele.  I have assisted organizations in achieving the highest levels of benefit and output from their IT infrastructures by providing excellent system and network administration as well as in-depth, effective user training.  I have also played a key role in working closely with suppliers, developing close and effective vendor relations.  These positive relationships have played a large role in providing project deliveries that were both on time and on budget.

 

For the U.S. Census Bureau Regional Census Center and the 57 local census offices, I continually integrate IT solutions in support of system administration, allowing for proactive monitoring and advanced troubleshooting responses.  I spearhead the utilization of existing technologies to increase productivity and reduce operating costs, and, during coaching and training sessions, I support and encourage client personnel to utilize technology whenever possible. 

 

In earlier work as an IT Technician, an IT Specialist/Consultant, a Systems Engineer and an IT Manager, I worked and interacted with personnel in a variety of situations.  I was tasked with installation, configuration and maintenance of company PCs and telecommunications equipment, to assure rapid data access and communication.  I also took on the responsibility of negotiating with vendors to gain the most cost-effective contracts.  And, based on my acknowledged IT expertise, I was able to propose and achieve acceptance of multiple hardware/software upgrades, which increased performance and reliability for the company.

 

 

 

 

 

Yyyyyy x. yyyyyy                                                   Matthew Harris

Social Security Number:                          XXX-XX-XXXX

Position:                                                       Information Technology Specialist (INFOSEC)

Vacancy Posting Number:                      OI&T-RG-10-GW349413




 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 5:  

Ability to communicate effectively orally for the purpose of providing effective IT support to field personnel.

 

 

I possess over 20 years as an Information Technology Manager and Engineer, with corporate experience in such organizations and companies as the U.S. Census Bureau, the Community Bank of Lawndale in Chicago, IL, Lucent Technologies and Ameritech, among others.  In these assignments, I have worked with staffs of varying sizes and levels of expertise.  To manage the variety of assignments and meet the goals and directives, it has been necessary to develop strong interaction and communication capabilities. 

 

In my current role as IT Specialist with the U.S. Census Bureau, I oversee personnel at more than 57 bureau offices as well as work with and solve problems and issues for 4,000+ end-users.  This includes providing in-depth, comprehensive user training, which requires the ability to communicate technical information as well as intangible concepts to a large user base.  Additionally, I work closely with staff personnel, engaging them in interactive communication regarding needed corrective actions, to support effective technology utilization as well as improved productivity.

 

For my current position, as well as prior assignments, I provide Tier 1 technical and troubleshooting support for a variety of field personnel, which requires in-depth knowledge of systems, software and hardware, among other IT segments, and the ability to communicate corrective measures orally, often using only off-site telecommunication interfacing.

 

 

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