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Zeljko John Mitrovic
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
abc@xyz.com
Management ~ Business Development ~ Operations Support
Profile of Qualifications
Ø
Offering approximately a decade of
experience in Management, Consulting and Client Servicing within the financial
services industry; Licensed Mortgage Broker
Recognized with South Florida Regional Top Producer Award; 2006
Ø Dynamic communication, presentation and negotiation skills crucial to generating new clients, developing/maintaining existing accounts and optimizing revenue performance
Ø Consistently deliver superior customer service instrumental to sustaining and growing business
Ø Excel in defining, developing and executing strategies to increase productivity, efficiency and quality
Ø Solutions-focused problem solver able to promptly address and resolve escalated issues
Ø Technical background with MCP and A+ Certifications; working knowledge of MS Office Excel, Outlook and Internet Explorer
Ø Bi-lingual; fluent in English and Serbian
Professional Experience
Client Services Specialist, Citicorp-Tampa, FL 2008-Present
Actively consult with clients to define and address needs, provide expert recommendations on optimal products/services and consistently ensure world-class servicing
Contribute sharp business acumen toward developing and executing targeted action plans to boost operational controls and mitigate financial risk
Branch Account Manager, Citifinancial-Tampa, FL 2004-2008
Proactively managed delinquent accounts; recommended solutions-focused strategies to control loss
Provided senior management and sales team with detailed weekly performance reports instrumental to business planning and decisionmaking processes
Senior Customer Service Sales, Citicards-Tampa, FL 2003-2004
Actively collaborated in developing effective policies and procedures to maximize operational performance
Capitalized on comprehensive product
knowledge to drive sales and production growth
Expediter, The Home Depot-Tampa, FL 2002-2003
Proficiently integrated computer systems use with operations to increase sales and productivity
Strategically used resources to
efficiently troubleshooting and resolve escalated issues
Loan Consultant, Ardent Financial Group-Coram, NY 2000-2002
Demonstrated vast industry knowledge and strong communication skills in effectively educating clients on loan products and policies in order to define optimal financing options
Mortgage Consultant, American Home Mortgage-Melville, NY 1999-2000
Generated new business while concurrently maintaining and developing existing accounts, consistently surpassing sales quota in originating conforming, sub-prime and government loans
Education
Finance
Major, St. John s University-Queens, NY
Business Management Major, Queens Borough Community
College-Bayside, NY
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