Personable and quality-focused professional eager to contribute significant customer relations expertise as well as strong analytical and prioritization skills toward supporting a dynamic company in optimizing performance.
Excellent blend of organizational, critical thinking, interpersonal, and communication skills.
Team-driven and resourceful; thrive on challenges and perform effectively under pressure.
Proven success in the banking and financial services industry and possess exceptional customer service expertise.
Strong reputation for professionalism, solid judgment, and problem solving abilities.
Highly versatile with an exemplary ability to quickly and effectively master new roles, responsibilities, software and environments.
Display a cooperative work ethic and a superior level of adaptability, initiative and diligence.
Able to motivate, train, and inspire team members to display productivity and service excellence.
Technical skills include ten-key, Microsoft Office (Word, Excel, Access, PowerPoint), Quicken, Microsoft Money, Checkfree and Vector System.
Bank, St. Louis, Missouri, 2007 to 2008
Teller / Financial Service Representative
Adeptly performed a broad scope of activities such as opening new accounts for customers, processing deposits and withdrawals, cashing checks, selling/buying foreign currency, performing money transfers, and cross-selling various bank products and services.
Applied dynamic relationship-building capabilities toward achieving exceptional levels of customer satisfaction and retention, and creating a positive reputation within the community.
Exhibited polished customer service background in answering inquiries regarding accounts, and handled complaints and escalations with diplomacy and a solution-driven work ethic.
Seds Auto Sales, St. Louis, Missouri, 2002 to 2007
- Proactively supported sales operations by answering incoming calls, establishing rapport with potential buyers, answering inquiries, scheduling appointments, and processing telephone orders.
- Leveraged solid administrative talents to prepare sales documenation and customer contracts.
Bank, Creve Coeur, Missouri, 1999 to 2002
Lead Online Banking Representative
- Performed full spectrum of teller activities inclusive of opening checking and savings accounts, ordering checks, processing stop payments and maintaining accounts.
- Merge outstanding technical acumen with considerable problem solving abilities to troubleshoot online banking issues related to customers using Quicken and Microsoft Money programs.
Background includes role as Teller, Mercantile Bank, St. Louis, 1995 to
of Science in Business Administration and Human Resource Management (in progress)
Columbia College, St. Louis, MO, completion date October 2009
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