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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Solutions-focused IT leader and MBA candidate eager to offer 13+ years of progressive experience within diverse industries, as well as strong industry credentials, toward maximizing an innovative employer s success.
Profile of Qualifications
Strategic Analysis / Planning Project / Program Management Team Building / Training Processes |
Requirements Gathering Process / Systems Improvement Policy / Procedure Development |
Regulatory Compliance Budget / Financial Control Best Practice Methodologies |
Integral leader who offers proven experience in large-scale IT operational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued key growth and profitability.
Out-of-the-box thinker who contributes up-to-date knowledge of evolving IT industry trends and business requirements.
Ambitious self-starter who demonstrates a record of reducing costs while increasing companywide IT productivity.
Excellent communicator who seamlessly interfaces among senior-level leaders, IT teams, business peers, and clientele.
Professional Synopsis
IT Operations Manager
Frontier Refining & Marketing, Inc., Denver, CO 2006 C Present
Utilize broad scope of industry knowledge and dynamic business acumen toward directing IT staff and functions while enhancing companywide computer operations, creating and managing cost-effective budgets, developing policies and procedures to achieve SOX compliance, and performing comprehensive system security audits to ensure seamless processes.
Key Accomplishments
Allowed for the spending of $200,000 worth of capital out of budget by creating ROI documentation for the design, implementation and management of a forward-thinking project to install an iSCSI storage area.
Lowered hardware costs 90% by migrating test environment from physical servers to one virtual server and moving all production servers to three virtual servers using VMWare, as well as creating a ROI document.
Designed fully redundant email systems providing 99.99% reliability, along with creating a security roadmap to address outstanding issues and developing a new filtering process to reduce unwanted emails by 90%.
Created a ROI document for the savings of moving to VolP by replacing wiring closet switches with PoE.
Optimized operations efficiency by relocating monthly financial meeting from Microsoft .NET to WebEx.
Achieved 40% savings and less equipment service calls by changing server, laptop, and desktop to HP.
Created, managed, and deployed movement from Exchange 2003 to 2007 and production servers from 2003 to 2008 / 2008R2, along with creating a design to provide company with a fully redundant VMware network.
Increased employee production within IT operations by 30% via development of a mentoring program.
Successfully expanded server room UPS to increase run time from 20 minutes to 90 minutes.
IT Operations Manager COBE Cardiovascular, Inc.
The Sorin Group, Arvada, CO 2004 C 2006
Applied strong leadership talents toward directing IT staff and functions to optimize COBE s performance, including recruiting, training, and developing team members; completing all IT projects on time and under budget; developing internal training documents and providing ongoing user training; and creating new processes to improve remote user support.
Installed EMC CX 500 storage area network, configured ProactiveNet to baseline COBE s network and monitored COBE s network infrastructure, managed migration from Exchange 5.5 to 2003, and migrated data from HPUX to SAN.
Directed key installation of MPLS network to support a newly desired WAN for the company s North America region.
Migrated Plymouth-, Austin-, and Vancouver-based customer service centers to Arvada, along with redesigning Arvada locations network infrastructure by installing complete Cisco solutions.
Yyyyyy x. yyyyyy Resume • Page Two (xxx-xxx-xxxx
Professional Synopsis (continued)
IT Operations Manager COBE Cardiovascular, Inc. (continued)
The Sorin Group, Arvada, CO 2004 C 2006
Key Accomplishments
Saved $150,000 by purchasing computers from Dell and decreased maintenance costs by consolidating servers.
Researched and designed companywide mobile device solution by installing Blackberry and BES servers.
Increased revenue by $300,000 via higher system up-time, along with initiating team building processes to decrease outstanding issues by 70% and achieving a 30% increase in productivity.
Systems Administrator
Boyd Gaming Corporation, Las Vegas, NV 2003 C 2004
Built, configured, and maintained all corporate R / S 6000s, including overseeing IGS and SDS slot account systems, developing and managing casino slot accounting systems, scheduling backups, and supporting properties with key issues.
Expertly trained and developed help desk staff to identify and resolve challenges with slot accounting and design systems.
Key Accomplishments
Led all disaster recovery and yearly gaming data restoration projects associated with IGS and SDS systems, along with designing and implementing corporate procedures for IGS and SDS slot system issues resolution.
Information Technology Consultant
Big Rock Casino, Espanola, NM 2002 C 2003
Drove operations efficiency by installing a new network design that allowed for VLANs and VPN connections, including using VPN solution to allow user access to email and corporate intranet, as well as training staff in proper maintenance.
Installed anti-virus software on Exchange server to remove viruses before entering network, along with effectively configuring web blocker software on PIX to block unauthorized sites which was instrumental in reducing unwanted activity.
Implemented resourceful backup routines to perform full backups on a daily basis and maintain 30-day data retention.
Played a vital role in coordinating multi-site operations by installing fiber connections between casino and training center.
Key Accomplishments
Enhanced security by installing Cisco Secure IDS (Intrusion Detection System), implementing PIX firewall, devising security procedures, auditing user permissions, and deploying CyberPatrol to monitor Internet use.
Director of Information Systems
Black Hawk Gaming & Development Company, Inc., Black Hawk, CO 1998 C 2002
Strategically steered a four-member team and annual budget of $500,000, along with directing all computer operations for Black Hawk Gaming, The Lodge Casino, The Gilpin Casino, and The Gold Dust West Casino; administering network with 4 AIX RS/6000s and 14 NT servers with 200+ workstations and 1,000 users; and installing a Virtual Private Network.
Implemented Virtual Local Area Network with use of Cisco catalyst 3500 and 2900 series switches, along with installing and maintaining Exchange mail servers for Black Hawk Gaming and implementing WatchGuard firewall to maintain security.
Purchased all network and computer equipment; wrote network operation procedures; built Network Operations Center to maintain Black Hawk Gaming WAN; and managed and / or administered Progress and SQL databases and Great Plains.
Key Accomplishments
Achieved complete Y2K compliance for The Gilpin Casino with a budget of only $120,000.
Education & Professional Development
Master of Business Administration (In Progress) Webster University
Bachelor of Science in Computer Information Systems (Summa Cum Laude) Regis University
VMware Certified Professional
Microsoft Certified Systems Engineer NT 4.0 • Microsoft Certified Professional Windows 2000
Cisco Certified Network Associate • IBM Certified AIX 5 IBM eServer pSeries System Administration
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