career objective                              

results-driven client services professional eager to contribute superior communication skills, team building, and customer relation strategies toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer strong customer service experience, and excellent communication, presentation, negotiation, and relationship management skills

ø  solid record of exceptional organization, prioritization and time management

ø  proactive team player equally effective in independent and collaborative environments

ø  strong language proficiencies including english, french, tamashek, and bambara

professional experience                

customer care specialist, roche diagnostic, indianapolis, in                                                                            5/07 c present

         provide outstanding customer service and perform a broad range of functions to assist patients with self-care plans to manage type 1 and type 2 diabetes; consistently receive excellent levels of client satisfaction

         apply strong patient relation skills and extensive training to aid diabetics in understanding the importance of blood sugar testing, healthy eating and carbohydrate counting, and maintaining an exercise regime

         collaborate with interdisciplinary medical specialists to develop practical solutions to enhance client health and quality of life

 

student supervisor, iu wright quad dining hall, bloomington, in                                                                                   6/06 c 5/08              

         oversaw all aspects of dining hall operations to ensure a healthy, safe, and comfortable environment for students and employees

         supervised food preparation, financial transactions, and customer service; responded to inquiries and resolved potential issues

 

resident assistant, iu upward bound program, bloomington, in                                                                        summers 2004 & 2007  

         planned and conducted activities to meet the academic, social, and emotional needs of 100 high school students engaged in a six-week long intensive college preparation program

         worked closely with students on developing improved study techniques, problem solving skills, and cultural awareness; served as a conflict mediator as necessary

 

team leader, schulte storage, bloomington, in                                                                                                            1/06 c 8/06

         selected to direct a closet construction team in daily activities, interpreting blueprints, and operation of factory machinery

 

recruitment coordinator, advocates for community engagement, bloomington, in                                                       8/03 c 8/05              

         successfully recruited, hired, trained, and coordinated volunteers for the boys & girls club

         developed engaging regular programming and special workshops in line with organizational mission for participants and volunteers

 

advertisement coordinator, hope foundation, bloomington, in                                                                         9/02 c insert month/04

         designed and executed advertising, marketing, and fundraising projects to promote the foundation s work

         effectively planned and produced a major conference that included 900 higher education facilities

                                   

~ volunteer experience ~

volunteer, hoosier food bank, bloomington, in                                                                                                            summer 2007

intern, boys & girls club, bloomington, in                                                                                                         8/03 c insert month/04

co-founder, international humanitarian group, bloomington, in                                                                          2002

 

~ military experience ~

rotc & national guard, us army, bloomington, in                                                                                          2003 c 2007

education                                           

bachelor of arts in criminal justice, indiana university, bloomington, in                                                           2007

         double minors in african languages and international studies

         student council representative (2000 c 2002)

 

~ certifications ~

chapter vice president, business professionals of america c certificate of achievement (           2005)

business, management, and finance essential skills and technical proficiencies c certificate of achievement (2004)

standards of the business professionals of america torch award program c certificate of achievement (2003)

business office support services c certificate of achievement (2002)

 

~ professional development workshops ~

business management ~ effective communication ~ business planning ~ business administration ~ business accounting ~ sales administration ~ effective marketing ~ understanding the seller and the buyer