results-driven sales and marketing professional eager to apply dynamic business development,

project leadership, organizational liaison, and team building skills toward actively supporting

an employer in optimizing sales and profits for continued operational success.

 

profile

 

ø  contribute dynamic sales presentation abilities, profitable negotiations skills, and successful interpersonal relationship-building techniques to achieve essential business retention and overall operational success.

ø  actively communicate a company s vision, value, and goals in order to profitably ensure both a consistently successful organizational performance and a continually satisfied and loyal customer base.

ø  adept at setting strategic sales goals and developing business action plans, along with consistently demonstrating outstanding self-reliance toward achieving excellence in all professional and personal endeavors.

 

professional experience

 

customer care associate                                                                                                            2007 c present

 

key business achievements

   regularly attain successful business associations with international customers through outstanding communication and interpersonal relationship-building techniques.

 

ø  utilize exceptional analytical and decision-making abilities to effectively translate corporate values through the successful delivery of product lines, the development of key vendor relationships, and the consistent commitment to unyielding levels of customer service excellence.

ø  oversee all facets of customer relations, including telephone-, email-, and chat-based support.

ø  efficiently measure on-handle time, adhere to corporate scheduling guidelines, and ensure all quality assurance objectives are followed to maintain a successful operation at all times.

 

inside activation territory sales / inside territory sales representative / sales and marketing intern 1998 c 2008

 

key business achievements

   achieved 136% of a $13-million business quota in 2004, including experiencing 18% territory growth.

   optimally achieved 100% of an $18-million quota to attain a substantial 14% territory growth in 2005.

   spearheaded the 2006 obtainment of 108% of a $13-million quota within significant new territory.

   recognized for acquiring numerous key business accounts, including $1.8-million travel centers of america, $1.4-million curtis industries, $1.2-million akron general hospital, $1-million a. schulman, $800,000 robinson memorial hospital, and $700,000 penske business associations.

 

ø  drove business growth through proactive b2b sales and support of ibm products and services, as well as mentoring sales personnel toward achieving maximum operational profitability and continued marketplace dominance.

ø  strategically targeted southern california, ohio, pennsylvania, and west virginia smb accounts within valuable healthcare, travel / transportation, media, non-profit, wholesale / distribution, manufacturing, and retail sectors.

ø  created and maintained key corporate-wide c-level relationships, including overseeing all territory plan development, opportunity identification activities, pipeline management, and monthly sales forecasting.

ø  contributed exceptional presentation skills toward effectively communicating territory earnings to executive-level management, along with actively serving as a productive organizational liaison to multiple business partners, isvs, and specialists to sell total solutions.

ø  profitably performed various small to medium business promotional activities, along with providing key human resources assistance (i.e. interviewing, hiring, advertisement creations), and developing and implementing global brand-based internal and external client support materials to achieve a seamless organizational process.

 

education and computer proficiencies

 

bachelor of business administration in marketing and management                               texas tech university

extensive professional training                                                                                ibm global sales school

 

lotus smartsuite / siebel crm / ibm databases / microsoft office / mac operations / spreadsheets / cmos technology

 

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding business support / buyer / planner / organizational liaison role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i offer over 10 years of solid experience in sales, marketing, and customer service roles, including demonstrating expertise within business development, project leadership, organizational liaison, and team building capacities.  during this time, i have excelled at contributing dynamic sales presentation abilities, profitable negotiations skills, and successful interpersonal relationship-building techniques to achieve exceptional operational success, essential business retention, and continued marketplace dominance.

 

you will find me to be an energetic, results-driven, and solutions-focused team player who excels within a fast-paced environment and is dedicated to supporting your company s overall sales goals and objectives.  i have the ability to stay focused in high-pressure situations while continually exhibiting diplomatic and objective client services interaction and strategic profit-oriented decision-making skills.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy