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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
results-driven leader eager to contribute strong management, customer relation, communication, and team building skills toward actively supporting the employer in optimizing operational performance.
profile
- respected manager with distinguished 12-year career leading sales and customer service operations in both retail and restaurant environments.
- gifted sales strategist and tactician, recognized for driving revenues through innovative and focused campaigns.
- consistently earned top ranks in sales performance in every position held by bringing revenues, profits and market share to new heights.
- extensive expertise in client needs analysis with a consultative approach to customer service operations.
- repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional communication skills, to any professional environment.
- technically proficient in microsoft office suite, including word, excel, powerpoint, and outlook.
professional experience
general manager teavana corporation 2008-present
- sharp business acumen and experience in managing broad scope of store operations, from sales/marketing and customer service to employee training and accounting/finance.
- successfully steer high-end tea product sales operations to generate high volume growth and revenue; recognized as one of the top 3 performers in the region.
- facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
restaurant manager midtown art caf 2003-2008
- strategically allocated and administered budget, while also tracking accounting and payroll to maximize use of financial resources, control costs and boost bottom-line profits.
- effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring.
executive sales director royal dutch airlines 1998-2001
- spearheaded a broad range of sales operations, from market research and sales performance analysis to b2b sales and account relations.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
professional education
master s of arts in business management and international marketing doane college 2004
bachelor s of science in economics kyrgyz state university 1996
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