yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

objective

results-driven individual eager to contribute broad scope of experience in sales, customer service and analytical skill sets in a challenging real estate assignment.

 

career profile

ø  over nine years of sales and customer service experience.

ø  bachelor of arts degree in real estate.

ø  honors graduate.

ø  a.a. business administration.

ø  wide-ranging sales and operations background.

ø  knowledgeable in products and services.

ø  skilled in policy, procedures and process improvement.

ø  comprehensive grasp of mortgage loan origination and negotiation.

ø  outstanding communications and presentation skills.

ø  expertise in providing support to senior management.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficiency in advanced business software including ms office suite.

 

professional experience

u.s. cellular                                                                                                                               2009 - present

frontline customer service associate

       assist customers with billing and equipment technical issues.

       sell additional products and services.

       maintain product knowledge currency.

 

principal financial group                                                                                                                           2008

commercial mortgage servicer intern

       supported clients with loan administration, lease reviews, escrow payments and construction draws.

       coordinated with insurance team to obtain policy renewals.

 

hy-vee, inc                                                                                                                                     2001 - 2006

customer service clerk/cashier/stocker

 

education

university of northern iowa, cedar falls, ia

bachelor of arts, real estate, 2008

 

kirkwood community college, cedar rapids, ia

associate of arts, business administration, 2006

 

 

professional affiliations

member, golden key international honor society

member, national scholar honor society