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Yyyyyy x. yyyyyy

4 Haines Ct ¾ Xxxxxx, XXXXXX xxxxxx ¾ xxx-xxx-xxxx ¾ abc@xyz.com

 

Experienced Network Engineer

Quality Control/Client Relations/Residential and Commercial Services/Sales and Service Support

Highly experienced telecommunications industry leader with expertise in installation & support of large-scale telecom systems.  Comprehensive business/technical skill set with a track record of guiding fundamental change & ensuring maximized functionality.  Superior communication skills with ability to simplify technical information to audiences of all levels. 

 

Core competencies include:


   Business Analysis/Process Improvement

   Project Management/Coordination

   Customer Relations/Business Relationships

   Meet Deadlines & Exceed Expectations

   System Design & Implementation

   Business Continuity Planning

   Infrastructure Planning

   Technology Integration

   Hardware/Software Installation

   Maintain Current Industry Knowledge


 

Professional History

 

Verizon - Network Engineer/Manager                                                                                                                           2005 to 2009

   Spearheaded network design initiatives and collaborated with Sales and CNE Field teams to provide technical support for clients or uncover potential service issues related to network design.

   Verified accuracy of data provided on Custom Service Offering case request forms against contract requirements; secured additional information as needed to effectively complete requested designs.

   Utilized Verizon approved products and services to create custom designs utilizing DMS 100 and the 5ESS switch; defined hardware and software reusability values, and developed custom spreadsheets to provide custom cost analysis for new and embedded investment by accounts.

   Supported the Proposal Team by developing reliable and accurate technical specifications for RFP s;  contributed expertise in evaluating and responding to RFP s, monitored each assignment, and tracked projects from inception to completion.

   Acted as single point-of-contact for custom service products; maintained quality and supportable expenditures for developing and supporting non-tariff Custom Service Offering designs for switched analog, ISDN and trunk services and features.

 

Network Engineer                                                                                                                                                                  2003 to 2005

   Ensured operability of database in TIRKS for required equipment to provision DS3s; utilized inventory tools to develop cost effective  DS3 routings, and maintained accountability for assigning circuits to SONET Network using appropriate bandwidth.

 

Manager                                                                                                                                                                                      2002 to 2003

   Contributed strong management skills to oversee and drive performance initiatives for 3 Associates that provided ongoing problem solving and resolution for external clients; managed escalated service and billing issues, and represented Verizon at PSC and legal hearings.

 

Consultant                                                                                                                                                                                1999 to 2002

   Provided superior customer service to enhance relationships and support Verizon Business customers; resolved billing issues, made key product recommendations to help clients maximize business potential.

 

Professional Development

 

2009:  Cisco ARCH 2.0: Voice Over WLAN Design

2008:  Advanced Data Analysis in Excel, Management Skills Simulation, Basic Electricity, CEV s, Huts and Cabinets, Corporate Compliance, Customer Contact, Diversity, Electrical Hazards and Outside Plant

2007/2008:  Switch Training Design Sessions; Voice Over IP Challenges, Cisco ARCH 2.0 Voice Over WLAN Design, Advanced Management Skills Simulation, Softswitch Motivations and Architecture, Softswitch Extensions And Evolutions. 

 

Software Skills:  TIRKS, WFADO, ACCESS, CBS/CNE Database

Yyyyyy x. yyyyyy

4 Haines Ct ¾ Xxxxxx, XXXXXX xxxxxx ¾ xxx-xxx-xxxx ¾ abc@xyz.com

 

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my career as a Systems/Network Engineer, and am ready to take on new responsibilities and challenges.  Please accept this letter and resume as application for the position of <position here> with <company here>.  After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match. 

 

I am seeking position in a high-volume, fast paced environment where my ability to troubleshoot technical issues and provide outstanding customer support will be valued.  I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and customer satisfaction.

 

My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes.  The technical expertise I have to offer, along with the ability to support end user training and support initiatives seems to fit the qualities that you are seeking in a candidate for the position of <position here>.

 

The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

 

 

 

 

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