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Yyyyyy x. yyyyyy                                            James Kirk Thomas

Social Security Number:              Number

Position:                                            IT Computer Specialist/IT Network Lead
Job Posting:                                     AN228997



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR A:  Knowledge of LAN/WAN and system principles and practices to install, configure and troubleshoot systems and components.

 

 

Throughout my progressive career, I have repeatedly demonstrated my knowledge of LAN/WAN and system principles and practices to install, configure and troubleshoot systems and components.  My record shows repeated success, resulting in progressive increased responsibilities.  I have strong organizational skills with the ability to quickly diagnose unproductive workflows and processes and re-organize systems and workstations for maximum productivity.  I successfully analyze current processes, evaluate alternatives and options, and implement creative solutions to meet organizational objectives.

 

Serving as the Owner/Operator of Athens Computer Services, Inc., I demonstrated a solid understanding of LAN/WAN practices and principles in proficiently handling remote and onsite troubleshooting and networking for 42 clients located throughout the state of Georgia.  I proficiently delivered superior technology leadership for multi-site LAN/WAN, Desktop, and Hardware/Software installations, configurations and troubleshooting.  As technical advisor and consultant, I have effectively provided innovative, solutions-focused recommendations on LAN/WAN requirements, equipment resource utilization, and short- and long-term needs vital to achieving clients objectives. 

 

In my prior position as Owner/Programmer/Network Manager of Newell Consulting, Inc., I successfully contributed my extensive knowledge and experience in IT practices and procedures toward efficiently managing LAN/WAN design and installation.  Exhibiting solid problem solving and critical thinking abilities, I provided onsite and remote technical support to assist customers with installations, configurations and troubleshooting.  Collaborating directly with the users, I identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.  In addition, I successfully handled all network cabling and installations, while optimizing containment of threats, risks and vulnerabilities. 

 

I have continually excelled in defining, developing and executing hardware and software standards instrumental to boosting productivity, efficiency and quality of daily operations.  Utilizing technological resources to maximize results, I maintained full accountability for handling the design, implementation, backup, security and contingency planning, resource allocation of disk and users, installation of LAN/WAN hardware and operating system software.  In order to maintain up to date with current industry trends and technologies, I have conducted comprehensive research and analysis on LAN/WAN installation, configuration and troubleshooting processes and procedures.

 

 

Yyyyyy x. yyyyyy                                            James Kirk Thomas

Social Security Number:              Number

Position:                                            IT Computer Specialist/IT Network Lead
Job Posting:                                     AN228997



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR B:  Knowledge of systems analysis principles, methods and procedures for documenting problem resolutions and providing guidance to customers.

 

I have continually served as primary technological support resource and relied upon to lend my knowledge and expertise of systems analysis principles, methods and procedures for documenting problem resolutions and providing guidance to customers.  With accountability for directly managing all aspects of the design, development and implementation of innovative, technology-driven solutions, I have effectively utilized human capital, property and financial resources to maximize results.

 

In my current position as the IT Computer Specialist/Network Manager at DHS/FEMA, I consistently contribute my knowledge of systems analysis principles, methods and procedures toward supporting half of the entire State of Iowa with all electronic, PC support, cabling, phones, and staff.  I also maintain full accountability for setting up and supporting network, laptops, phones, and all electronic equipment for disasters all over the USA.  Applying my problem solving and technological skills, I proficiently install Cat5, Fiber Optic, and phones cabling to support offices from 100 to 1200 users.  In addition, I drive all hardware, software and network reviews, identify and address existing and potential issues and create proactive upgrades and enhancements for optimal results.

 

As the Owner/Operator of Athens Computer Services, Inc., I applied my comprehensive knowledge of systems analysis principles, methods and procedures to effectively support 42 clients throughout Georgia.  I identified and addressed existing and potential issues and innovatively designed, developed and implemented resolutions.  In order to provide customers with written guidance and to maintain detailed records for future use, I also documented complex problem resolutions.  Demonstrating a solid understanding of IT practices and principles, I proficiently handled troubleshooting, custom programming and networking. 

Contributing my systems analysis principles, methods and procedures, I excel in resolving issues from identification and troubleshooting through timely resolution, defining and resolving inefficiencies, and optimizing overall operational performance.  I also possess strong communication skills vital to determining and responding to customer needs and forging proactive relationships. 

 

 
 
 
 
 
 
 
Yyyyyy x. yyyyyy                                            James Kirk Thomas

Social Security Number:              Number

Position:                                            IT Computer Specialist/IT Network Lead
Job Posting:                                     AN228997



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 
 

FACTOR C:  Knowledge of administration and security of Information Technology systems.

 

 

A key part of my jobs has been to continually apply my knowledge of administration and security of Information Technology systems.  I offer approximately 20 years of IT experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.  I have successfully developed and executed strategic policies, procedures, processes, and methodologies to optimize performance.

 

Currently, as the IT Computer Specialist/Network Manager at DHS/FEMA, I am relied upon to lend my expertise of Information Technology systems administration and security.  I am always on call for any and all issues and provided switch, router and server support throughout the entire state.  Also, I strategically define, develop and handle voice and data networks and standards instrumental to boosting productivity, efficiency and quality of multi-site operations.  Contributing dynamic leadership skills and IT expertise, I support half the entire State of Iowa with all electronic, PC support, cabling, phones, and staff, as well as maintaining full accountability for setting up and supporting network, laptops, phones, and all electronic equipment for disasters all over the USA.  With strong focus on security, I install Cat5, Fiber Optic, and phones cabling to support offices from 100 to 1200 users. 

 

While working as the IS/Systems Analyst at AlliedSignal, Inc., I contributed my solid knowledge and skills of IT systems administration and security toward maintaining a large network, utilizing Novell, NT, Compaq Prolient 5000 Server, and Arcserve 6.1.  I effectively handled troubleshooting and repairing of all software/hardware problems to cabling, installing, troubleshooting and managing entire Network.  In addition, I installed and set up all migrations from Win 3.1 to NT, including all software related to business, while optimizing containment of threats, risks and vulnerabilities.  Applying detail orientation and organizational skills, I performed programming and design concerning Access database of entire plant. 

 

Throughout my career, I have effectively utilized my knowledge of administration and security of Information Technology systems to maximize results, with accountability for handling the design, implementation, backup, security and contingency planning, resource allocation, installation, administration and troubleshooting. 

 

 

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