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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Driven team player with dynamic customer service, interpersonal relation and communication skills eager to launch a successful sales career while delivering immediate results a progressive organization
Profile
Ø Offering over a decade of progressive experience in client-focused, service-oriented industry, demonstrating value and commitment as a key team member
Ø Dynamic presentation, negotiation, problem solving, and relationship building skills crucial to ensuring delivery of world-class client/account servicing
Ø Motivating leader experienced in building and coaching top-performing teams
Ø Strong project management, strategic planning, prioritization, and organization skills vital to optimizing productivity and efficiency in time-sensitive, fast-paced professional settings
Ø Versatile background in broad sectors, illustrating ability to rapidly acquire and apply new knowledge and effectively adapt to changing responsibilities
Professional Experience
United Services Automobile
Association (USAA) -Norfolk, VA 1998
- present
Senior Claims Adjuster
Have steadily progressed over course of over a decade from managing minor/moderate claims as Casualty Claims Adjuster and processing first-party medical claims per contract and negotiating with providers and insurers for reductions in fee schedules as Medical Claims Adjuster to negotiating and settling total loss vehicle/property damage claims as Total Loss Adjuster
Currently manage complex/severe bodily injury auto claims, comprehensively investigating claims to ensure validity and legal liability, confirm coverages and determine settlement value; actively consult in procedures and respond to inquires related to auto claims adjusting
Contribute dynamic leadership skills toward delivering claim staff training and coaching to ensure critical procedural/policy compliance and maximize productivity and efficiency of claims operations; appointed to Mentor Programs
Actively facilitate technology activities supporting over 100+ team members
Lend expertise toward serving on Resolution Committees
Proficiently develop complex loss reports and manage broad-scope administrative/clerical functions
Prior Background
Customer Representative/Delivery Driver, Papa Johns-Virginia Beach, VA
Ramp Technician, American Airlines (AMR), Norfolk Virginia
Education
MA Graduate Program, Old Dominion University-Norfolk, VA
BS, Interdisciplinary Studies, Norfolk State University-Norfolk, VA
Teachers License-Collegiate Professional License
AAS, Business Administration, Tidewater Community College-Virginia Beach, VA
Airframe and Powerplant Certifications/FAA License, Rice Aviation-Chesapeake, VA
Community Activities
Volunteer, Neighborhood Youth Soccer League 2005 - 2009
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