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Yyyyyy x. yyyyyy
267 Marion Ave. # 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Objective
Motivated, quality-oriented professional eager to contribute dynamic multi-media operations, strategic marketing, project management, interpersonal relation, and team building skills toward actively supporting a progressive organization in optimizing performance as a key staff member.
Profile
Offering progressive experience in supporting all aspects of daily office operations, with consistent results in achieving entrepreneurial objectives. ~ Dynamic communication, presentation, relationship building and problem-solving abilities. ~ Excel at interacting with broad populations including senior management, staff, clients, and external contractors. ~ Effectively hire, train and direct productive, quality-focused teams. ~ Expertly steer projects from inception through delivery to achieve critical deadlines and goals. ~ Facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives. ~ Demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease. ~ Highly versatile; quickly master new roles, responsibilities, technologies, and environments as illustrated by broad background.
Marketing Executive Assistance Project Administration Operations Management
Customer Service Interpersonal Relations Hiring/Training & Team Leadership
Music Industry Research and Planning Resource Allocation/Administration
Career Background
Sony Music Entertainment, New York, NY 2008 - Present
Content Manager, Direct to Consumer Global Digital Business Group; 2009-current
Promoted to drive D2C content management operations, with accountability for effectively hiring, training, developing, and leading a high performance team of content producers/associates and interns.
Strategically plan, coordinate and manage projects/workflow assignments to ensure optimal use of resources in meeting critical goals and timelines.
Proactively track projects from launch through completion for on-time delivery and quality control.
Expertly define, develop and implement policies, procedures and best practices to maximize productivity and efficiency of operations.
Apply dynamic leadership qualities toward addressing escalated issues for senior/executive-level decision making and resolution.
Assistant to EVP, Direct to Consumer Global Digital Business Group; 2008-2009
Contributed dynamic organizational skills and strong attention to detail in providing executive assistance.
Applied advanced communication skills toward responding to client inquiries, troubleshooting issues, and greeting/directing visitors.
Proficiently prepared meeting materials, ran errands, created expense reports, and maintained extensive calendar, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.
Strategically scheduled international and domestic calls, meetings and appointments.
Exhibited solid technical capabilities in maintaining electronic files and utilizing Outlook to update contact information.
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Career Background continued
Zomba Label Group, New York, NY 2008
Intern in International Marketing Dept.
Conducted comprehensive review and analysis of systems, including MusiCharts and Samis to compile sales and chart reports for meetings.
Effectively coordinated phoners with artists and collected and supplied elements for weekly international reel, with strong focus on streamlining workflow and communications.
Created and maintained expense reports, integral to supporting senior management.
Actively assisted product managers in organizing and scheduling international promo tour events.
Soho House, New York, NY 2007 - 2008
Guest Relations
Exhibited solid organizational skills in managing and coordinating all aspects of reservations for restaurant, cinema and all member special events for a private hotel/club, which services over 400 guests per night.
Promptly and discreetly registered VIP guests, emphasizing exceptional customer satisfaction.
Proactively assisted with guest reservations at hotels in other cities, switching guests rooms as requested and handling guest registration at rush check-in hours, further illustrating exceptional ability to manage multiple functions.
Playstreet Amusement, Brooklyn, NY 1999 - 2007
Director of Operations
Applied sharp business acumen and leadership qualities in overseeing daily collections; billed clients for parts, services and labor for a vending machine company s accounts receivable.
Verified client payment and provided assistance per clientele inquiry, ensuring optimal quality of services.
RMM Records, New York, NY 1996 - 1998
Jr. Assistant Publicist
Prepared press kits and mailings for numerous artists, updated media mailing lists and press clippings, and performed general office duties, including faxing, filing, heavy phones, and copying, with strong focus on maximizing productivity and efficiency.
Education
900-hr Audio Recording & Production Program - Institute of Audio Research, NY, NY; 2007-2008
Relevant Courses include: Post Production Audio, Audio Processing & Storage, Audio Electronics, Mixing Music 1&2, Digital Music Production, MIDI Applications, and Ear Training & Acoustics
Associates Degree in Business Management - Bergen Community College, Paramus, NJ; 1998-2000
Professional Training/Development
PC & Mac platforms, Microsoft Office Suite, Internet applications
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