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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Office Manager/Operations Administrator
Medical Clinic ~ Hospital
Qualifications Profile
Ø Offering numerous years of progressive experience in medical/healthcare field, from Appointment Secretary and Receptionist to approximately 6 years as a Office Manager with busy Internal Medicine Clinic
Ø Comprehensive background in patient/appointment scheduling, ICD-9/CPT coding, insurer and patient billing, regulatory compliance, and physician/medical staff relations
Ø Excel in hiring, training and directing high-performance staff, with emphasis on superior patient servicing as well as optimal productivity and efficiency of office operations
Ø Sharp business acumen, with administrative/managerial background spanning collections, account postings/reconciliations, payroll, bookkeeping, banking, procurement, vendor/supplier relations, and inventory control
Career Track
Office Manager, North Mississippi Medical Clinics- West Point, MS; 1998-2005
Rapidly progressed from Receptionist to assume management of busy medical office employing 9 administrative staff and supporting 3 Physicians and 1 Nurse Practitioner; included hiring, training, annual evaluation, and supervision of personnel
Focusing on delivering quality service, successfully led office to boost patient satisfaction levels from 85% to a consistent 98-100%
Proficiently steered broad-scope areas of operations, from patient scheduling and ICD-9/CPT coding to billing review/approval and collections as well as payroll review/approval, banking, meds/supplies ordering, and inventory control
Consistently ensured critical compliance with HIPPA regulations and efficiently prepared office and staff for JCAHO accreditation
Appointment Secretary, Institute for Total Eye Care-Montgomery, AL; 1998
Efficiently managed appointment scheduling for 4 physicians as well as handled inbound phone calls
Effectively posted patient account payments and filed insurance claims
Assistant to Corporate Credit Manager, Seabrook Wallcovering-Memphis, TN; 1984-1997
Successfully spearheaded timely collection of approximately 650 accounts representing cumulative $650K in revenue per billing cycle, substantially boosting monthly percentage collections; followed through with posting and balancing all payments to client accounts as well as processing daily deposits
Productively sorted/distributed sales orders for 15 nationwide branches as well as placed factory orders with multiple suppliers
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