yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

client-focused service-oriented professional eager to contribute dynamic customer service skills toward optimizing operations of a rent-to-own retail unit.

career profile

ø over nine years of successful business background.

ø exceptional customer service abilities.

ø well-organized multi-tasker with strong detail orientation.

ø record of progression to positions of increasing authority and responsibility.

ø in-depth background in rental unit operations.

ø manage achievement of challenging revenue and profitability objectives.

ø contributor in critical process improvement.

ø comprehensive understanding of business and operations management.

ø provide effective support to senior management.

ø adept in relationship development.

ø proven accomplishments in coordination, strategic planning and project management.

ø proficiency in ms office suite and other advanced business software applications.

ø notable coordinator and facilitator.

ø highly motivated self-starter.

ø flexible and adaptable to rapidly changing circumstances.

professional experience

rent-a-center, various locations                                                                                               2000 c present

store manager, orlando, fl (2008-present)

         promoted to assume comprehensive responsibility for high volume unit.

         manage store operations on a daily basis.

         conduct strategic planning.

         initiate sales and promotion campaigns.

         develop employee sales abilities.

         meet/exceed revenue quotas.

         facilitate employee training and development.

         perform budgeting, analysis and process improvement.

         monitor and control inventory and asset security.

         recipient of store of the month for december 2008.

 

lead assistant manager, orlando, fl (2007-2008)

         advanced to provide wide-ranging support for store manager.

         gained exposure to all facets of store operations in preparation for promotion to store manager.

         successfully met/exceeded sales objectives.

         supported credit manager in attaining stringent credit standards.

 

lead assistant manager, exmore, va (2003-2007)

         tasked to perform duties similar to those noted above.

 

sales manager, ocean city, md (2002-2003)

         assigned to oversee comprehensive sales process.

         planned and executed business development initiatives.

         provided customer assistance to complete retail orders.

         managed and operated quality showroom.

 

customer service representative, olney, va (2000-2002)

         recruited to ensure delivery of exceptional customer service.

         administered critical customer accounts.

         ensured that quality showroom stocked rent-ready merchandise.

 

education

arcadia high school, oak hall, va

graduate, 1981