Dynamic team player with background in Mass Communications and superior interpersonal relation, customer service and administrative skills eager to contribute to the employer's success

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Extensive professional experience in communications spanning logistics, scheduling, dispatch, customer service, call center management, and broadcast as well as academic background including a Certificate in Mass Communications, graduating with honors ~ Dynamic interpersonal relation skills; excel in identifying and responding to customer needs, ensuring consistent delivery of world-class service, managing high-volume inbound calls, and interfacing with broad populations ~ Effectively apply strong analytical, problem solving and decision making abilities toward maximizing productivity, efficiency and bottom-line performance ~ Excel in strategically prioritizing, planning and managing projects/workflow for optimal use of time and resources ~ Technology-savvy; proficient in Windows, DOS and D-2000 system

 

Ø  Currently managing call center operations for Coca Cola, coordinating merchandiser scheduling and logistics throughout New England, New York and New Jersey markets

Ø  Selected to serve as acting Floor Supervisor in support of AAA management needs

Ø  Capitalized on opportunity to participate in AAA Southern New England Core Leadership Program

Ø  Served as Executive Producer for the Paw Sox Radio Network with WPRO Radio

Ø  Produced several broad-topic talk shows including The Morning Show with John Coach" Colletto, The Mary Ann Sorrentino Show and the Howie Carr Program

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AMP Call Center Manager; COCA COLA REFRESHMENTS-Providence, RI                          2010-Present

         Proficiently manage inbound calls from Merchandise Managers and collaborate in coordinating schedules and logistics across multiple merchandisers

         Efficiently update schedule data and maintain user passwords via Antenna Mobility Platform (AMP) software

         Comprehensively audit merchandiser routes and effectively troubleshoot Blackberry devices to ensure optimal scheduling and logistical operations

 

Dispatcher/Call Back Coordinator AAA SOUTHERN NEW ENGLAND-Providence, RI           1998-2010

Strategically dispatched emergency road services to contract stations via both radio and telephone to ensure optimal use of resources, timely response and quality member services

Received high-volume calls and consulted with members to acquire critical, accurate information regarding service needs and location; actively maintained contact with members to advise on service status and closely monitored estimated times of arrival (ETAs)

Continually met AAA customer service standards for total age of calls through proficient management of inbound calls as well as coordination/dispatching of service

 

Producer; WPRO RADIO (AM Division), East Providence, RI                                                            1991-1998

Successfully produced several talk shows, including sourcing and scheduling guests, and contributed expertise toward training and directing new Producers

Proficiently screened phone calls and actively responded to listener questions

Efficiently operated board and set up live remotes for live talk shows as well as Providence College Basketball games

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Communications Major, University of Rhode Island-Kingston

Certificate in Mass Communications w/honors, Sawyer School-Pawtucket, Rhode Island

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Core Leadership Program, AAA Southern New England                 Internship, WJAR-TV NBC 10-Providence, RI