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career objective
results-driven human resources specialist eager to contribute excellent communication, organization, and internal team-building skills toward supporting the employer in optimizing operational performance
profile
ø offer five years of progressive experience in coordinating and directing human resources operations, staff development, and customer service
ø handle hiring, training, and conflict resolution; possess thorough understanding of labor laws
ø sharp business acumen and experienced in managing broad scope of duties; ability to perform multiple responsibilities simultaneously and under heavy pressure
ø demonstrated record of increasing departmental and corporate performance
ø facilitate internal communications regarding career opportunities, benefits, and employee relations issues
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including ms office and act
professional experience
dealerstaff, graham, nc 10/03 c 10/08
human resources / call center manager
- in recognition of outstanding performance, steadily promoted within the world s largest automobile dealership staffing and training firm and entrusted with a broad scope of duties
- coordinated participation in numerous career fairs to recruit and hire top quality staff for varied interstate locations; conducted phone interviews and traveled frequently for in-person meetings
- steered all aspects of training process; effectively enrolled recently hired staff in training program, led televised classes, collected fees, and maintained attendance and performance records
- managed very busy call center and oversaw 5-10 staff members; witnessed phone calls and ensured consistently excellent customer service
education
alamance community college, graham nc insert dates
certified childcare
provider
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