yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

profile

 

• respected bakery operation specialist offering over 23 years of solid and progressive experience in personnel supervision, bakery management and customer service.

• strong background managing a broad range of retail operations, including training staff, tracking inventory, merchandising display cases, and day-old sales.
• in depth experience in client-focused industries focused on delivering world class customer service.
• proven expertise providing the public with savory cookies, bread, cakes, pies, and other baked goods; as well as processing catering orders for sandwich platters, holiday cakes and cookies.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• dynamic communication, organization, multi-tasking, and relationship management skills.

 

professional experience

 

jewel/osco; supervalu                                                                                                   1987-present

bakery operation specialist

• actively supervised all bakery operations, ensuring quality of all products and services.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring.

 

hollywood casino                                                                                                              2002-2004

cage cashier

• sharp business acumen and experienced in managing broad scope of operations, from handling cash transactions to balancing large sums of money.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

professional education

 

jewel/osco educational workshops                                                                             1987-present

training in leadership, sales, shrink, and discipline

 

metropolitan state college                                                                                              1985-1986

general coursework

 

volunteer experience

 

volunteer big brothers/big sisters

volunteer special olympics

volunteer march of dimes

volunteer susan j. komen-race for the cure

volunteer illinois food bank