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yyyyyy x. yyyyyy

(xxx-xxx-xxxx h • (xxx-xxx-xxxx c • abc@xyz.com

 

 

results-focused professional specializing in client relations, supply management, strategic analysis / planning, team building / training, and workflow prioritization eager to offer 10 years of proven experience, as well as academic credentials, toward optimizing an employer s productivity and profitability.

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profile of qualifications

 

        integral leader who makes solid decisions to reflect positively on business productivity and company well-being, along with ascertaining key client needs, evaluating set requirements, designing customized solutions to issues.

        top-performer who analyzes and manages client processes to maximize profits in coordination with objectives.

        excellent communicator who interfaces with all business representatives and clientele through to executive level.

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key areas of expertise

 

iso 9001: 2000                      account management           consultative marketing          accounts receivable

team building / training        workflow prioritization         administrative support          scheduling processes

supply chain management      client / customer service      sap demand fulfillment       business communications

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professional synopsis

 

lenovo international, durham, nc                                                                                            2005 c 2007

 

customer fulfillment advocate

        contributed strong communication skills toward managing customer requirements within manufacturing, customer service office, and distribution environments to include obtaining key approvals for non-standard requirements.

        recognized for job performance excellence due to prompt resolution of customer concerns, along with proactively monitoring and tracking issues through to closure and ensuring orders were sourced, scheduled, and shipped on time.

        managed critical customer notebooks and desktop accounts for several universities and the state of california.

        liaised between marketing representatives to proactively market company products, along with collaborating with fulfillment mangers and sales teams on potential order opportunities and customer serviceability.

 

international business machines corporation (ibm), research triangle park, nc              2000 c 2005

 

supply management

        strategically steered accounts receivable for ibm customers within a 10-state central region to include increasing overall customer satisfaction by exceeding a 95% target level for committed / anticipated ship dates performance.

        achieved all yearly accounts receivable measurements to receive a competitive internal means service award.

        played a vital role in building and sustaining profitable business operations by aggressively scheduling client orders.

        optimized efficiency by performing scheduling and supply planning for x-series and pws products to include prioritizing daily order backlog sequencing and using allocation processes to drive execution on past-due orders.

        networked among external manufacturing suppliers in monterey, guadalajara, and taiwan to obtain daily supply commits / shortages and essential shipping information.

 

marketsource, raleigh, nc                                                                                                         1997 c 2000

 

marketing support manager (contractor) ibm telemarketing call center (1998 c 2000)

        applied dynamic leadership talents toward managing a $1.5-million ibm contract to include supervising 26 direct reports; recruiting, interviewing, hiring, and training top-performing support representatives; and developing valuable relationships with ibm to attain additional contracting positions within the company.

 

marketing support team leader (contractor) ibm telemarketing call center (1997 c 1998)

        built results-focused teams by effectively training new marketing support representatives, along with monitoring calls to guarantee staff members provided accurate information to clientele.

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education

 

b.a., religion & philosophy (3.8 gpa / summa cum laude graduated 2009)                     shaw university

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx h • (xxx-xxx-xxxx c • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills can achieve your key objectives.  i can offer 10 years of solid, combined experience in client relations, consultative marketing, supply management, and strategic planning / analysis, and am well-versed in all facets of team building / training, workflow prioritization, administrative support, and process improvement.

 

to complement my background, please note that i hold a b.a. in religion and philosophy from shaw university.

 

currently, as a customer fulfillment advocate for lenovo international, i contribute my strong communication talents toward managing customer requirements within manufacturing, customer service office, and distribution environments to include attaining recognition for job performance excellence due to prompt resolution of customer concerns, as well as proactively monitoring and tracking issues through to closure and ensuring orders were sourced, scheduled, and shipped on time.  as this is just a sampling of my job history, please refer to my resume for additional experience.

 

you will find me to be a results-focused, enthusiastic professional who can demonstrate superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage multiple tasks within fast-paced, deadline-driven environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

odia silver

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