xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven business services analyst eager to contribute expertise in benefits administration, as well as dynamic management and interpersonal relation skills toward actively supporting a progressive organization in optimizing performance as a key staff member.

 

profile

ø  offer extensive experience in vendor and employee relations management, with comprehensive technological background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

professional experience

eds corporation - cherry hill, nj                                                                                         2005-2008

business services analyst c vendor manager

 

  contributed dynamic leadership and communication skills in managing vendor interface relationships between clients, large national vendors and client servicing team.

  proficiently designed, developed and executed targeted strategies supporting enterprise-wide operations including constructing a proprietary vendor interface system for multiple international clients.

  tested and implemented annual enrollment updates based on client summary plan description and vendor system requirements, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

  applied sharp business and technological acumen in creating ascii files for transmission to vendors via direct connection or conversion to edi 834 files, as well as designing/testing 1200 byte medicare part d compliant file format.

 

 

cdi corporation - philadelphia, pa                                                                                       2003-2004   

benefits vendor liaison manager

 

  conducted comprehensive review and analysis of call statistics, activity reports and employee feedback in order to identify and recommend strategies to improve customer service.

  built and established key vendor relationships and liaised effectively between adp and cdi for all health and welfare benefits administration related issues to ensure that company plan rules and eligibility practices were upheld and slas met.

  relied upon to lend expertise in conducting new hire orientations and mentoring/motivating new hires, playing a solid role in supporting the development of top-performing team members.

  managed and improved participant communications including the cdi intranet site, summary plan documents, adp storyboard and call router, instrumental to boosting productivity.

 

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commerce national insurance - cherry hill, nj                                                                      2002-2003    

sr. employee benefits specialist

 

  effectively planned, coordinated and provided benefits administration to over 8,000 employees, further illustrating ability to manage multiple functions.

  successfully organized and steered the company s first web-based annual enrollment and subsequent online new hire process.

  directly led and conducted benefit enrollment meetings throughout multiple sites in pennsylvania, new york, new jersey and delaware.

 

 

northern trust retirement consulting - atlanta, ga                                                                2000-2002    

settlement specialist

 

  exhibited strong detail orientation and analytical skills in preparing summary plan documents for qualified and non-qualified pension plans and retiree health & welfare plans.

  calculated survivor pension payments and administered life insurance program, with strong focus on accuracy, efficiency and timeliness.

 

 

towers perrin - voorhees, nj                                                                                               1997-2000       

benefits administration services specialist

 

  spearheaded diverse managerial activities ranging from supervising, training and performance evaluation of bas associates to serving as sme to provide appeal determinations to participants, which utilized current plan regulations and applicable benefit laws.

  collaborated directly with a client-specific team to effectively administer the employee h&w and retirement plans.

  resourcefully handled and coordinated the annual enrollment process for hourly and salaried employees, contributing solid organizational skills in achieving operational goals and timelines.

 

 

prior experience

 

bear corwin insurance agency - philadelphia, pa       

account manager/ administrator

 

manulife financial - philadelphia, pa

computer marketing specialist

 

education & professional development

bachelor of arts in english - chestnut hill college

pennsylvania and new jersey life & health licensed

 

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from supporting high performance teams and facilitating superior employee development to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by the accompanying resume, i have a comprehensive background in benefits administration, strategic business analysis and technology-driven solutions implementation. 

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

anne kramer