Results-driven Senior Executive eager to contribute expertise in Business Development, Operations Management, Fiscal Administration, and Human Resources toward collaborating with a progressive organization in optimizing bottom-line performance.

 

 

         Dynamic leader in Healthcare Administration with substantial talents in personnel leadership, strategic planning, contract negotiations, and financial administration.

         Devise administrative, technology-based, and operational procedures to standardize and accelerate workflow, heighten staff productivity, and reduce expenses.

         Proficiency in all aspects of multi-unit operations management including new facility start-up, P&L, inventory control, and vendor relations/negotiations.

         Deploy impressive business and technical acumen to analyze, identify and implement solutions to capture measurable process improvements and revenue growth.

         Meticulously monitor fiscal status to optimize profitability, cost control, and budget compliance.

         Keen organizational, interpersonal, forecasting, problem solving, and communication skills.

         Ethical, discreet and ambitious with a solid reputation for integrity and professionalism.

         Sound knowledge of medical industry rules and regulations; enforce and improve policies to strengthen compliance and elevate service standards.

 

 

Harvard Vanguard Medical Associates, Boston, Massachusetts, 2005 to Present

Senior Director of Operations & Development, Specialty Care

         Spearhead Harvard Vanguard surgical specialty service lines inclusive of strategic planning and program development to advance service line growth and expansion. 

         Cost-effectively administer $50M clinician budget and drive recruitment efforts for new physicians.

         Championed planning, design and launch of several specialty centers including:

o    Center for Cosmetic Dermatology and Facial Surgery (annual revenue of $1.5M)

o    Mobile Echocardiograph Program for satellite practices (annual revenue of $2.1M)

o    Center for Spine Care and Interventional Pain Management (annual revenue of $3.5M)

o    Moh Microdermatology Center (annual revenue of $1.6M)

         Captured $2.4M in cost savings by analyzing and negotiating key hospital contract.

         Steer daily operations for surgical specialty practice units within Kenmore Square facility, and apply strong leadership capabilities toward managing, motivating and supervising 60 employees.

         Proficiently manage $16.5M revenue budget for Orthopedics, ENT, Ophthalmology, Optometry, and Surg/Urology within Kenmore.

         Hold operational and fiscal accountability for Harvard Vanguard P/T, O/T, and Speech Rehabilitation services comprised of 30 therapists and generating $2.2M in revenue.

 

Partners Community HealthCare (PCHI),  Boston, Massachusetts, 2002 to 2005

Sr. Account Manager, Managed Care Operations          (2004 to 2005)

Sr. Finance Consultant, PHS Contract Performance and Analysis Group         (2002 to 2003)

         Facilitated collaborative efforts between PCHI and network provider groups while proactively educating physician leadership in contract terms and corresponding funds flow methodologies.

 

Continued

 

 

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Professional Experience continued

 

         Generated significant savings by negotiating affiliation renewals of four PCHI provider groups.

         Exercised strong analytical talents and financial insight to support payer contract strategy and negotiation, streamline information sharing between partners finance groups, and expedite workflow.

         Implemented innovative system to manage multiple contract requirements across Partners system.

 

TAC Worldwide Companies, Customer Service Solutions, Newton, Massachusetts, 1999 to 2002

Manager, Consulting Services Group

         Coordinated profitable consulting services with an emphasis in operations improvements and establishing best practices.

         Under revenue diversification plan, instituted external consulting services group for TAC.

         Completed multiple engagements with customer service centers of Fortune 500 companies.

         Advanced business development efforts for TAC by conducting internal audit, analyzing findings, and overhauling traditional service offering to meet marketplace needs and demands.

         Resourcefully formulated bold strategy to engage and secure new clients.

         Contributed strengths in financial analysis toward creating P&L pricing models to support senior-level decision-making and assembling method to integrate new revenue structure with traditional financial formats.

 

Harvard Pilgrim Health Care, Inc. (HPHC), Boston, Massachusetts, 1995 to 2000

Sr. Project Manager, Forecast and Business Intelligence Group                      (1999 to 2000)

Strategic Planner, Strategic Planning Department, CEO Division                     (1996 to1999)

Marketing Analyst, Forecasting, Information and Performance Group  (1995 to 1996)

         As primary liaison between senior management Executive Committee and HPHC, played an integral role in strategic planning efforts to develop three-year recovery plan.

         Devised databases to track and organize competitive intelligence data and frequently researched industry trends, opportunities and activity.

         Completed in-depth impact assessment regarding HPHC s membership growth from proposed underwriting policies and product modifications.

         Accurately generated, analyzed and reported budget forecast across six regions and 20 products.

         Built decision support model to optimally allocate marketing dollars across various marketing activities, successfully maximizing member acquisition with minimal cost.

         Employed sharp organizational skills to design and initiate monthly membership reports for corporate-wide distribution.  

         Designed strategic maps to facilitate senior management decision-making and micro-marketing activity.

 

 

Master of Science in Production Economics, Kansas State University, Manhattan, Kansas

 

Bachelor of Science in Economics, The University of Vermont, Burlington, Vermont