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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
abc@xyz.com

 

Highly motivated Management Professional eager to contribute exceptional staff leadership, customer service, and sales expertise toward supporting a dynamic company in optimizing bottom-line performance.

 

Qualifications Profile

 

        Significant experience in personnel development and management, profit and loss (P&L) administration, budgeting, vendor relations, cost control, and quality assurance.

        Diligently assess all aspects of business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities. 

        Leverage considerable team-building talents to recruit, hire, train, motivate, and manage highly-productive personnel.      

        Methodical problem solver with a solid track record of executing innovative solutions to meet defined business goals and needs. 

        Excel in fostering, nurturing and maintaining cohesive and collaborative relationships across the organization.

        Adept at sales analysis, program development, loss prevention and store security.

        Highly versatile; can easily adapt to new roles, responsibilities, and environments.

 

Professional Experience

 

United Cellular and Wireless Communications / Sprint, Raleigh, NC, 2001 to Present
Store Manager

        Spearhead broad-scope operations inclusive of staffing, training, team-building and motivation, conducting performance appraisals, customer service, and P&L management.

        Critically analyze sales data, generate forecasts, and interpret trends to maximize planning efforts, profitability, and sales performance.

        Reliably drive consistent compliance with quality, health and safety, and customer service standards and requirements.

        Leverage excellent communication and interpersonal skills to analyze and swiftly resolve customer complaints and issues to ensure retention and satisfaction.

        Organize visually-appealing product displays to attract interest and maximize conversion to sales.

        Strategically execute decisions such as revising store hours to optimize competitive positioning.

 

Continued

 

 

 

Deneene Wilkerson C Page 2 of 2

 

Professional Experience continued

 

Circuit City / Rocky Mount, NC, 1998 to 2000
Operations Manager

        Directed daily store operations with an emphasis in staffing, customer service, delegating efforts to supervisors and associates, and ensuring stringent compliance with store policies and procedures.

        Contributed solid human resources skills toward assisting with hiring and terminations, providing training and orientation, overseeing disciplinary actions, conducting performance evaluations, and recommending salary changes.

 

Circuit City, Jacksonville and Greenville, NC, 1995 to 1998
Customer Service Manager    (1998)

        Steadily advanced from roles as Music Associate (1995 to 1997) and Music Manager (1997 to 1998) to most recent position overseeing customer service operations.

        Instrumental in recruiting and hiring top talent to fulfill frontline customer service functions.

        Trained, coached and mentored cashiers, facilitated monthly customer service audits, and devised employee work schedules.

        Conducted extensive cross-training to maximize store productivity and service levels.

        Demonstrated proficiency in loss prevention, orchestrating sales promotions, inventory planning, and record-keeping procedures.

        Authorized customer returns, exchanges, checks, voids, and discretion discounts.

 

                    

 

Prior background includes six years as a Dispensing Optician for Dr. James Ratchford O.D. in 29 Palms, CA; Dr. Mark Winston in Victorville, CA; and Commercial Optical in Omaha, Nebraska, from 1989 to 1995.

 

 

 

 

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