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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Administrative Operations ~ Customer Service
Qualifications Profile
Ø Offering numerous years of broad-scope business experience in customer service and administration
Ø Client-focused and service-oriented, with solid background in full-scope order processing as well as high-volume inbound phone call management and solutions-focused customer problem solving
Ø Extensive skills in office/business operations ranging from accounting, credit/collections and cash balancing to purchasing, inventory control, report production, and records/data mantenance
Ø Motivating leader experienced in training and guiding personnel
Ø Excel in prioritizing, planning and managing workflow/projects to maximize productivity and efficiency
Ø Dynamic communication, relationship building and liaising skills; often serve as key point of contact to both customers and cross-functional internal departments
Ø Computer-savvy with strong experience in data entry
Career Track
Elite Home Furnishings-Greensboro, NC 2007-present
Key Holder/Trainer/Lead Customer Service Representative
As initial customer point of contact, consistently ensure delivery of quality service in managing inbound calls and responding to, researching and following up on customer issues/complaints as well as scheduling service orders and processing damage claims
Contribute strong leadership and communication skills toward presenting new hire training in Myriad system and operational policies/procedures
Proficiently enter all sales into Myriad system and order all furniture and schedule deliveries for both customers and showroom
Accurately input inventory model maintenance including cost and pricing level; point person for sales team on inventory level status and provide weekly reporting
Apply solid knowledge of accounting toward entering invoices for A/P processing, researching and resolving related discrepancies and facilitating daily balancing of cash drawer, credit card machine and third party financing
Barley Stables-Burlington, NC
2003-2005
Administrative Assistant
Played key role in operational efficiencies by providing comprehensive administrative support to company owner; productively scheduled appointments, processed client billing and maintained complex business records/data
Cost-effectively controlled inventory and managed purchasing to ensure optimal profitability
Hangers, Inc.-Greensboro, NC DATES
Customer Service Representative
Drove order processing from inception through on-time fulfillment and proactively addressed and resolved customer issues to ensure high satisfaction levels vital to sustaining and growing business
Effectively recorded daily transactions and performed detailed balancing of daily receipts
Academic Credentials
Degree in progress, Brookstone College-Greensboro, NC; 2009-2011
Accounting Studies, Guilford Technical Community College-Jamestown, NC
Certificate, FDCPA-Credit/Collections Specialist, Guilford Technical Community College; 2006
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