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Yyyyyy x. yyyyyy
xxxxxx Newhall Ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000
Cellxxx-xxx-xxxx
Home xxx-xxx-xxxx
abc@xyz.com
~ Dedicated and driven IT Professional eager to contribute proven expertise in management, infrastructure design, and troubleshooting toward supporting a dynamic organization in optimizing bottom-line performance. ~
Qualifications Profile
- Excel in building, maintaining, and troubleshooting state-of-the-art wireless networks, exhibiting proficiency in security and intrusion prevention.
Offer 12+ years of solid experience in IT operations management, client relations, project management, technical support, vendor relations, procurement/outsourcing, PC maintenance, and LAN/WAN design and implementation.
Able to perform, direct and supervise a broad scope of IT functions spanning hardware/software installation and configuration, data migration, remote support, and network diagnostics and administration.
Highly skilled in configuring user accounts, e-mail, network protocols and security procedures.
Superior expertise in developing and executing strategic policies, processes, and procedures to optimize, streamline, and improve technology performance.
Adept at analysis, development and management of disaster planning/recovery strategies and contingency plans.
Professional Experience
AdageIT, Valencia, CA, 2008 to Present
Senior Network Technician
- Maintain WSUS (Windows Server Update Services) server which facilities updates to clients servers and workstations.
Applied dynamic project management talents toward seamlessly migrating 60 users from a Windows 2000 network to a SBS 2008 network for two different clients.
Deliver knowledgeable and attentive remote technical support to clients and diligently monitor clients backups, logs, and performance.
Effectively maintain computer inventory and use Group Policy Objects (GPO) to install software.
Exhibit outstanding technical acumen in setting up and configuring wireless routers and bridges, creating a boot CD for efficient virus removal, and implementing roaming profiles for clients.
Arxis Technology, Simi Valley, CA, 1997 to 2008
Manager of Information Systems
Efficiently spearheaded administration of 18 servers, proficiently applying service packs, patches, and updates to optimize functioning, security and stability.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Expertly leveraged Microsoft WSUS to coordinate software updates including anti-virus solutions and hardware upgrades on all computers.
Maintained and monitored two DNS servers hosting multiple websites and email domains.
Co-developed innovative tracking program which sends error logs via email daily.
Employed a collaborative work ethic to assist field technicians in troubleshooting and support functions, vital to ensuring and maintaining client satisfaction and retention.
Oversaw physical move, installation, and configuration of complete network infrastructure during company relocation.
Maintained Goldmine CRM software featuring a Goldsync server for synchronization of offsite users.
Technical Expertise
Software & Tools: Act!, ActiveSync, Adobe Acrobat, ARCserve, AutoCAD, Backup Exec, Excel, Ghost, Goldmine, GoToMeeting, Lacerte, Outlook, Paint Shop Pro, Peachtree, QuickBooks, R-Studio, SolidWorks, SpiceWorks, Symantec Anti-virus Corp Ed, SysAid, Timeslips, VMware, VNC, Word, Access, Active Directory, ChoiceMail, Postini, Microsoft Exchange 2000/2003/2007
Servers: Microsoft Virtual Server 2005, VMware GSX Server, SQL Server, IIS Server (Web and FTP), Red Hat Linux and OpenBSD (Samba File Server and Apache Web Server)
Operating Environments: Windows 98/2000/XP/Server 2003/Small Business Server 2003 & 2008
Networking & Protocols: Firewalls (SonicWall, Cisco, and Juniper), DNS, RRAS, IIS, WSUS, DHCP, WINS, TCP/IP, SMTP, VPN
Education & Certifications
Microsoft Certified Systems Engineer (MCSE 2003)
Certified Novell Engineer (CNE 5)
Goldmine Certified Technician
Novell Netware, New Horizons
Visual Basic Programming, College of the Canyons
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