Results-driven Management Executive eager to contribute expertise in driving Operations, Business Development, Customer Relations, and Team Building initiatives toward actively collaborating with a global organization in maximizing bottom-line performance.

 

 

Proficiency in strategic and tactical planning, business development and growth, and competitive analysis.  Apply sharp leadership and team-building talents to recruit, hire, train, coach, motivate, direct, and manage highly-productive personnel.  Proactively expedite broad-based projects to accomplish company s financial, strategic and operational goals. Harness enthusiasm and energy to inspire teams, elevate morale, and empower personnel to attain assigned targets. Proven performance in devising and executing telemarketing campaigns to maximize brand awareness and consumer response.

 

Notable Achievements:

 

         Resourcefully pioneered quality assurance platform which became ReMark standard worldwide, and assisted other business units in seamlessly launching new platform. 

         Championed implementation of global telemarketing best practices for ReMark.

         Initially brought onboard at Countrywide Home Loans to steer single campaign re-launch and within one year assumed full telemarketing efforts for department.

         Successfully expanded operation from 3,300 to 7,800 hours weekly, and from three Countrywide Home Loans offices to eight. 

         Promoted from Telephone Sales Representative within three months of hire date at DialAmerica to participate in Management Development Program (MDP).

         Chosen in 2002 to revitalize struggling N. Charleston, SC facility, rapidly improving location from ranking in last place to among top third position within nine weeks.

         Earned promotion to DialAmerica Branch Manager in San Antonio, TX, increasing hours volume by 33% while maintaining exceptional levels of productivity and quality. 

         Within one month brought Dallas DialAmerica office to achieve top branch status for program while growing by 1,700 hours and guiding office to remain among top three branches for specific program. 

 

 

ReMark Group, Dallas, TX, 2006 to 2009

Senior Channel Specialist

         Spearheaded full-scope telemarketing efforts for business unit covering North, South, and Central America inclusive of team leadership, campaign analysis, and vendor selection/management.

         Strategically positioned telemarketing as effective and profitable marketing channel to clients.

         Established and adeptly managed call center partnerships to ensure compliance with quality and performance standards.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Collaborated with ReMark client team in creating client-level telemarketing campaign strategies including offer structure, scripting, program KPIs, and post-campaign results analysis.

         Traveled extensively to vendor sites and ReMark teams throughout the Americas. 

         Contributed to developing business cases for UK/Ireland, South Africa and Thailand, prepared launch plan with local team members, customized platform to meet specific business unit needs, and delivered onsite training. 

         As Director of Telemarketing in Latin America (2009), supervised operations in Mexico, Costa Rica, Peru, Colombia, Argentina, and Brazil.

 

Countrywide Home Loans, Dallas, TX, 2004 to 2006

Telemarketing Manager

         Applied significant leadership talents toward overseeing complete spectrum of portfolio lead generation efforts encompassing internal and external telemarketing operations.   

         Proficiently managed third-party telemarketing service providers from vendor selection and contract negotiations, to training, phone observations and quality assurance.

         Recruited, hired, trained, coached and motivated department employees.

         Decisively identified daily, weekly, monthly, and annual goals for unit, continually analyzed and enhanced campaigns, and partnered with Corporate Compliance to ensure adherence to stringent FTC and FCC guidelines.

         Exhibited outstanding initiative in instituting new training module, scripts and QA guidelines, markedly elevating productivity, customer satisfaction, and quality.

         Traveled 80% of the time requiring superior versatility and multi-tasking capabilities to monitor and ensure supreme program effectiveness at all vendor sites. 

 

DialAmerica Marketing, Inc., Texas and South Carolina, 2000 to 2004

Branch Manager

         Handpicked by divisional Vice President to work on RFP (request for proposal) project geared to generate new business. 

         Assembled high-performance team of management professionals and capably administered bilingual staff and program. 

         Drove all operations of telemarketing branch from comprehensive goal setting, to budgeting and expense tracking.

         Leveraged solid human resources expertise to perform hiring, coaching, counseling, mentoring, evaluating, and directing management staff.

 

 

Bachelor of Arts Degree, Biology, Boston University, Boston, MA, 1998

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

In addition to being available for extensive and international travel,  I bring to you an outstanding background in operations management, a proven track record in strategic and tactical planning, and solid expertise in goal setting, P&L management, personnel training and development, regulatory compliance, and quality assurance.  To complement these qualifications, I offer successful experience in overseeing a broad scope of projects from initial planning to timely completion.

 

As a proactive contributor to your organization, you will find me to be a driven professional committed to supporting you in achieving your objectives through polished business acumen, inherent leadership attributes, and excellent initiative. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future. 

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy