career objective                              

results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

profile                                                

ø  offer numerous years of progressive information technology experience, with expertise in systems development, administration, analysis, and help desk support in multiple-platform environments

ø  efficiently assess and respond to client-specific needs; create, execute, troubleshoot, and document complex technological solutions and processes

ø  test, debug, install, configure, maintain, and upgrade equipment and software; ensure network and systems security

ø  actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment, services, and outsourced projects

ø  analyze existing operations to develop process improvements and automations that result in enhanced performance, reduced labor requirements, and increased accuracy

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative settings

ø  sharp technical proficiencies including microsoft active directory, novell nds, novell zenworks, citrix systems, cisco hardware, lucent definity, lotus notes, and unix, windows nt, and dec platforms

 

~ key achievements ~

• created proprietary shop management software and provided all it support for cmc unlimited
• successfully led nine-member team in all aspects of it installations, network security, and support for st. luke s episcopal hospital c streamlined processes and continued to provide exceptional user and technical support as department grew from 2000 desktops and 40 servers to more than 3000 desktops and 300 servers
• in recognition of outstanding performance at quintiles transnational, promoted from consultant to it operations manager entrusted with responsibility for comprehensive oversight of it infrastructure operations; designed and installed lan / wan / telephony / email networks, directed hardware and software upgrades, managed critical databases, established user training and support programs, served on national wan and lotus notes amin teams, and oversaw departmental purchasing and equipment setup
• expertly oversaw design, installation, administration, and support of a seven-server, 600+ node novell 4.1 network operating in a multi-platform environment at pharmaco international; automated network procedures, managed the migration of six servers, and improved help desk operations
• created and implemented integrated database software system to manage a pay-per-view movie system with more than 150 remote computers and responsible for generating more than $1m in monthly sales revenues for cmc enterprises

professional experience                

cmc unlimited, inc., humble, tx                                                                                                2007 c present

it / operations manager

 

st. luke s episcopal hospital, houston, tx                                                                                2000 c 2007

sr. network technology analyst / project manager

 

quintiles transnational, austin, tx                                                                                              1997 c 1999

it operations manager

 

continued

yyyyyy x. yyyyyy                                                                                                                                                                                       page 2

 

pharmaco international, inc., austin, tx                                                                                      1994 c 1997

network administrator

 

cmc enterprises, austin, tx                                                                                                      1992 c 1993

programmer / analyst

 

hospitality network, austin, tx                                                                                                  1984 c 1992

systems information manager

 

~ military background ~

us air force, yokota air base, japan

ground radio communications technician

education                                           

st. leo college, insert location                                                                                                  1984

associate of arts

 

~ certifications ~

microsoft product specialist (windows nt server, workstation, tcp/ip)

certified netware engineer (cne)

lotus notes professional (system administration and application development)

 

~ professional development ~

technical project management (ama continuing education credit) ~ internetworking ms tcp/ip on windows nt 4.0 ~ managing microsoft iis server ~ netware 5 administration ~ ms windows nt server ~

lotus notes technical user / system administration / application development / r4 system administration update ~ hp ux system administration series 800 ~ hp openmail server administration ~

novell system manager course