career objective                              

client-focused project manager and lean six sigma green belt exploring opportunity to support the employer in optimizing resource allocation, streamlining business processes, instituting performance measurement systems, and developing highly productive teams

profile                                                

ø  more than 12 years of progressive project management experience and practical experience in a matrixed environment, with expertise in strategic planning, continuous process improvements, change and release management, crisis and conflict control,  and staff development

ø  drive the design and implementation of innovative business solutions, including just-in-time, total quality management, and erp (enterprise resource planning) systems; strong understanding of complex technical concepts

ø  expertly create and enforce aggressive resource planning programs including utilization, organizational management, employee training, accountability measures, systems implementations, and quality controls

ø  solid record of building and leading top-performing support teams; plan and coordinate human resources and workflow optimal coverage while containing labor costs

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

 

~ key achievements ~

• introduced numerous processes and sops to streamline and standardize operations in the pmo at univita health; created infrastructure work plan template for future technological implementations, new documentation and project monitoring standards, a temporary manual resource management system, and a reporting/timekeeping/resource request accountability system
• played integral role in increasing lawson professional services sales by nearly 55% to $7.9m within one year
• designed highly effective performance incentive and employee recognition programs that substantially increased staff retention and satisfaction levels within lawson professional services division
• boosted lawson performance group gross profit margins through operational restructuring, process improvements, quality control, and effective financial stewardship; increased availability and developed service level commitments
• cut lawson software workforce from 12 to 1.5 onsite full-time employees and outsourced it system administration, resulting in increased profitability and productivity; additionally, client successfully passed initial sox audit
• successfully improved service reliability and customer satisfaction at ing of americas by pioneering continuous process improvements, increasing productivity, and reducing costs
• reduced duplication of services at ing in the wake of major corporate merger

professional experience                

univita health, eden prairie, mn                                                                                                          2009 c present

sr. infrastructure project manager, project management office

• proficiently manage multiple concurrent high-profile enterprise projects, including hipaa/hitech, business practice streamlining, documentation, performance metrics, and audit exception resolution initiatives
• utilize dmaic (define, measure, analyze, improve, control) problem solving approach to effectively execute infrastructure  project implementations; manage project budgets, lead interdisciplinary teams, and liaise with clients and vendors to ensure delivery goals are met
• improve quality through analysis of input and process variables as well as the establishment of standard operating procedures to address and resolve root causes of ongoing departmental issues
• team with change and problem management business units on implementing itil methodologies for service delivery best practices

 

continued

yyyyyy x. yyyyyy                                                                                                                                                                                                 page 2

 

absolute! professional services corp., minneapolis, mn                                                                          2004 c 2008

practice director, lawson professional services division (2007 c 2008)

• coordinated three managers and all division employees engaged in all aspects of operations, managed system implementations, oversaw service delivery, created forecasts and schedules, drove purchasing and vendor management, and led client relations efforts
• calculated commissions and month end bonuses and responsible for the integrity of the time keeping system
• improved service efficiency, removed variances, and eliminated waste with a new resource management system incorporating utilization monitoring, reporting, and online project management

business unit manager, lawson performance group / professional services (2005 c 2007)

• launched lawson professional services division, established project management office, and supervised 26-member staff of advanced technology and service delivery specialists
• entrusted with p&l accountability, account management, software implementation and release management, strategic planning, business development, compliancy regulation, personnel performance program, and operational management

operational manager / contractor, lawson software (2004 c 2005)

• served as onsite consultant responsible for managing lul project and support team; directed installation and maintenance of code development and beta product, including maintenance revenue tracking, sarbanes oxley process improvements, change and release management procedures and documentation, service level commitments, security best practices, and reporting

 

ing of americas c service management and process improvements, minneapolis, mn                              1998 c 2004

service restoration manager / project manager (2002 c 2004)

• executed a broad range of functions to ensure optimal delivery of service and appropriate management of critical outages in an area responsible for generating up to $1b in revenues
• investigated, identified, and analyzed root causes of outages affecting applications, tools, and servers; partnered with interdisciplinary teams to reduce downtime and minimize impact to customers
• developed and implemented project management methodology and itil service management to improve overall quality of internal and external business operations

project manager (1998 c 2002)

• led change management, corporate integration, staff training, and project delivery initiatives following merger of ing of americas, reliastar, and aetna financial services; improved performance, technology, and capacity
• managed multiple concurrent projects with the potential to impact 20,000 customers across the us; oversaw the enterprise-wide introduction of itil service management, new tools, processes, and services in a virtual environment

 

~ community activity ~

volunteer crisis counselor, crisis connection
volunteer, habitat for humanity

volunteer, feed my starving children

education                                           

university of phoenix                                                                                                                                         2004

bachelor of science in e-business / computer science

 

~ professional development & certifications ~

university of st. thomas                                                          

mini master of project management                                                                                                                  2009

lean six sigma green belt certification                                                                                                           2009

total quality fundamentals                                                                                                                              2009

 

minneapolis community college                                                                                                                         2009

mastery of business administration (mini mba)

 

loyalist college                                                                                                                                                 2004

itil service management essentials certification

 

 

 

date

 

 

 

david chiero

director, operational excellence

carefusion

0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

dear mr. chiero:

 

i am submitting my resume in consideration for the manager of operational excellence position.  in advance, thank you for your time and consideration.

 

as you will see in my resume, i have a solid track record of improving business performance through identifying, assessing, and resolving business process issues.  as a lean six sigma green belt, i am adept at utilizing varied methodologies to ensure the timely and accurate completion of key projects emphasizing cost-effective resource allocation, change management, staff training and development, performance monitoring, and process improvements.  my strong communication and relationship management skills have consistently proven instrumental in my ability to manage cross-functional teams that achieve outstanding levels of client satisfaction.  in addition to my bachelor s degree and green belt, i have completed substantive professional development, including a mini master of project management, an intensive course in total quality fundamentals, a mini mba, and itil service management essentials certification.  i am flexible for travel.

 

i look forward to interviewing with you and further discussing how my skills and knowledge could benefit carefusion.  please do not hesitate to contact me with any questions or to schedule an interview.

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy