~ seasoned management executive eager to contribute broad-based human resources expertise toward supporting a dynamic employer in optimizing personnel performance and productivity. ~
extensive experience in managing hr functional areas such as staffing/hiring, payroll, workers compensation, policy and procedure development, conflict resolution, and employee relations.
significant strengths in recruiting and retention; foster workplace diversity and steer strict compliance with eeo and fmla criteria.
solutions-focused change agent and business partner with considerable expertise in employee counseling, talent management, strategic planning, budgeting, forecasting, and financial analysis.
proficiency in motivating staff to achieve sales, customer service, and quality targets.
proactively conduct wage surveys within labor markets to determine competitive wage rates and constantly ensure budget adherence.
solid ability to establish, coordinate and manage training and development initiatives for all levels, significantly elevating personnel performance, productivity and job satisfaction.
attended numerous seminars and workshops for human resources topics.
polly s inc. & kfc of polly s, anaheim, ca
senior vp & partner (2007 to present)
steadily advanced throughout a series of promotions and concurrent roles based on proven performance, results, work ethic, loyalty, and dedication.
chief operating officer (2000 to 2007)
director of polly's (1998 to 2007)
director of operations c kfc (1994 to 2007)
director of repair and maintenance (1990 to 2007)
successfully grew company and personnel base to generate highest sales ($48m) in 40-year history.
exhibited diplomacy and discretion in handling employee relations inclusive of investigations and suspensions, and consistently focused on elevating and optimizing staff morale and satisfaction.
leveraged external consultants and industry experts to fortify personnel performance and capitalize on state-of-the-art restaurant technology.
created and launched innovative bonus programs to strengthen bottom-line performance, successfully elevating profit by 11% in first six months.
strategically upgraded new equipment that reduced labor expenses and expedited productivity.
dramatically elevated staff performance and efficiency by merging front- and back-of-house training and reward programs and emphasizing team cohesiveness.
brought polly s kfc chain of stores from ranking lowest among franchises to being a top performer.
surpassed national average of 14% of stores recognized as champions by achieving 100% (all 16 stores ranking as champions ).
led stores to produce highest sales average in west region of $1m compared to regional average of $700k.
penetrated market with buffet and home delivery offerings and pioneered multi-brand stores such as kfc/taco bell, kfc/long john silver, and kfc/a&w.
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