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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

results-driven, solutions-focused and detail-oriented professional, who demonstrates an organized and dynamic forward-thinking approach to all business endeavors, desiring a challenging and rewarding regional training management role within a successfully progressive organization.

 

profile

 

offer over 24 combined years of solid experience in progressive senior-level,

personnel training, professional development, and operational management roles.

 

training and development expertise

ø  foster synergistic teamwork across a multitude of personnel levels, while concurrently empowering associates to make decisions to reflect positively on customer satisfaction and corporate well-being.

ø  contribute intelligent business acumen toward improving personnel training and professional development, resulting in a smooth-running operation, effective operational analysis, and productive and successful business practices.

ø  create and / or personalize dynamically effective training and development programs for all personnel, including developing, implementing, and maintaining high quality standards for all associates to provide consistency within business operations.

ø  skillful at performing independently or within a team-based environment to exceed all operational goals and objectives, as well as maintaining a consistently commendable work ethic.

 

senior-level management expertise

ø  seamlessly blend strong decision-making abilities with outstanding organizational skills, solid leadership attributes, successful interpersonal relationship-building techniques, and exceptional written and verbal communication skills.

ø  provide optimal experience in real estate development, lease-, and vendor-related negotiations, while successfully contributing effective persuasive skills and networking abilities toward implementing all corporate initiatives to maximize overall success and operational efficiency.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality and diplomatic customer / client services interaction at all times.

ø  highly proficient in all time management aspects, including quickly identifying and completing daily priorities in a proactive and productive manner.

 

~ key professional achievements ~

 

~ senior management five-star award recipient ~

~ vice-president award for excellence recipient ~

~ management star award recipient ~

~ awarded numerous training and management bz awards ~

~ ranked with a consistently high sfa as a member of management ~

yyyyyy x. yyyyyy

xxx-xxx-xxxx

 

page two

 

professional experience

 

fedex corporation, washington, d.c.

senior instructor                                                                                                              1999 c present

ø  maintain responsibility the direction, instruction, and facilitation of training classes for various frontline, management, and senior management personnel consisting of topics concerning roles and activities such as: courier, courier best practices, service agent, defensive driving, and dangerous goods.

ø  supply optimal instruction and implementation of specialized classes for varying levels of management, including cromt and space, powerpad, genesis, and aspire.

ø  perform efficient communication with district management in the scheduling of classes according to personnel needs, as well as effectively coordinating training / development throughout the region.

ø  provide proactive involvement in various station operation support activities, including presenting critical information at morning sort meetings, as well as performing courier checkrides, station / dangerous goods audits, safety awareness, and front counter assistance.

ø  facilitate the proper instruction of accountability processes and reports reflecting optimal station productivity.

 

senior manager                                                                                                                      1996 c 1999

ø  successfully planned, staffed, and directed 51 locations comprised within the capital and chesapeake districts world service centers, including managing an operating budget of $4.5 million and supervising a 14-member management team and 155 frontline employees.

ø  actively handled all recruiting, hiring, and training / development efforts, including optimally preparing personnel for senior management positions.

ø  profitably defined, planned, coordinated, and organized various resources to effectively accomplish both short- and long-term goals, including consistently exceeding productivity and cost objectives, as well as accurately analyzing reports / data for successful operations.

ø  served as a proactive member of several leap and aspire panels, as well as performing within numerous special task committee.

 

operations manager                                                                                                              1984 c 1996

ø  oversaw the duties of frontline employees, including supervising couriers and service agents, within various operation stations throughout the capital district.

ø  provided optimal interviewing and hiring activities, as well as performing all training / development, and performance mentoring / feedback, while concurrently attending numerous growth-oriented, corporate-based professional development classes.

ø  served as a successful district facilitator for imfm and aspire.

 

education

 

bachelor of science degree

hampton university


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding training and development / operational management role in a successful organization, and am submitting my resume for your review.

 

i offer over 24 combined years of solid experience in progressive senior-level, personnel training, professional development, and operational management roles.  during this time, i have created and / or personalized dynamically effective training and development programs for all personnel, including developing, implementing, and maintaining high quality standards for all associates to provide consistency within business operations

 

you will find me to be a results-driven, solutions-focused and detail-oriented team player, who demonstrates an organized and dynamic forward-thinking approach to all business endeavors, and is dedicated to supporting your organization s goals and objectives by fostering a synergistic spirit of teamwork that empowers associates to make decisions to reflect positively on customer satisfaction and corporate well-being.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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