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yyyyyy x. yyyyyy
p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile investigator eager to contribute comprehensive research and analysis background toward actively supporting the employer in optimizing performance.
profile
- dedicated, hard-working investigator offering over 13 years of solid and progressive experience in fraud investigations, skip tracing and recovery strategies.
- strong background in surveillance investigation, fraud analysis, community education, and theft prevention.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic client services interaction.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- dynamic communication, analysis, research, multi-tasking, and client management skills.
professional experience
private investigator on and off paper 2009-present
- utilize extensive surveillance and investigative techniques in providing contract services to a variety of clients, including integrity surveillance investigation, fraud analysis, community education, and theft prevention.
- skillfully perform skip tracing, background checks, audits, and delinquent account services in support of overall client objectives.
credit analyst pfs web 2010-2011
- sharp business acumen and experienced in managing broad scope of operations, from analyzing internet credit purchases and credit card verifications to approving out-of-country transactions and determining advisability of granting purchase approval.
researcher arbitron 2010
- actively collected a variety of demographic information, including tv/radio habits and telephone surveys, while also maintaining client confidentiality.
member service specialist/fraud investigator resource one credit union 1999-2009
- serving as fraud investigator effectively oversaw all aspects of investigation, from filing suspicious activity reports and interviewing claimants/witnesses to communicating with government agencies regarding necessary action and testifying in court.
- effectively investigated over 2500 cases of fraud, recovered over $3m in fraudulent losses and trained new hires in fraud prevention.
additional experience
receptionist delta
companies
2011
tax preparer jackson hewitt
2011
customer service associate neiman
marcus 2007-2009
customer service associate internal
revenue service 1998-1999
customer service associate budget
reservation 1997-1998
professional education
bachelors degree in criminal justice university of north texas 0000 xxxxxx xxxx , xxxx , xxxxx 000003, 2009 ▪ member service certification, 2005 ▪ basic mediation certification, 1998
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